Teleperformance enhances interaction analytics platform TP Interact, leveraging generative AI to deliver near real-time data-driven decision making for customer care
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The AI-enriched TP Interact platform allows businesses to gain intelligent insights from customer interactions at scale across multiple languages and multiple channels including voice, chat, email and social media. Businesses can leverage these near real-time insights to enact program changes that enhance customer satisfaction, optimize processes and create new revenue streams, all while ensuring a people-centric and empathetic customer care service delivery.
Teleperformance has helped clients transform their customer care programs with critical customer and business insights through the enriched TP Interact platform. Customer programs have seen up to 25% reduction in repeat customer inquiries, up to 15% increase in Net Promoter Scores, up to 30% greater efficiencies in quality assurance, and increased sales conversions.
For more information regarding TP Interact and how to convert customer engagement data into actional insights, visit https://www.teleperformance.com/en-us/services/consulting-analytics-technology/advanced-analytics/
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. With more than 410,000 inspired and passionate people speaking more than 300 languages, the Group's global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since
Visit the Group at www.teleperformance.com.
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