Global Water Resources (GWRS) Announces Plans to Bring Back-Office Operations In-House

December 26, 2019 6:22 AM EST

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Global Water Resources, Inc. (NASDAQ: GWRS), a pure-play water resource management company, has brought its entire utility back-office operations in-house, including customer service and billing. The move will allow the company to provide a greater focus and control over the already high quality of its customer service, as well as support the company’s plans for growth and expansion.

“As our business developed, we anticipated there would come a time when economies of scale and the desire for greater control over our customer service operations could necessitate bringing these services in-house,” said Global Water Resources president and CEO, Ron Fleming. “These plans were accelerated when our outsourced customer service and billing provider informed us that they would be closing their doors. While there will naturally be short-term costs and potential challenges associated with the transition, we’re excited about what this move means for our customers and stakeholders as we will have the ability to better control long-term service costs, along with benefits derived from a closer focus on customer experience and enhanced scalability of our operations.”

The company expects these benefits to especially come into play as it pursues expansion through organic growth, acquisitions, and new projects like the Inland Port Arizona within the City of Coolidge announced earlier this year.

Further details about the transition are in the Form 8-K filed today available at and the investor relations section of Global Water’s website at

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