Setmore Releases White Paper on the Impact of Online Scheduling During the COVID-19 Pandemic

January 26, 2021 2:35 PM EST

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PORTLAND, Ore.--(BUSINESS WIRE)-- Setmore has released a new report on the vital role of online appointment scheduling, as it continues to aid business continuity during the global pandemic.

The white paper – ‘How online appointment scheduling became an essential tool for businesses during lockdown’ – explores how businesses of all sizes have adapted to ever-changing circumstances using a range of cloud-based scheduling and meeting apps.

Featuring key insights from a survey of over 400 customers, the white paper investigates the impact of COVID-19 across industries, including healthcare, education, personal services and real estate.

Online scheduling software with video integrations has empowered businesses to pivot their services online. The ability to book, host and accept payment for online appointments has played an integral role in transitioning.

CEO of Setmore Bryce Morrow said: “There has been a digital transformation over the last months that could have taken years. Customers now expect businesses across all industries to offer self-service booking software. We are still in the very early days of the digital scheduling evolution. I hope this white paper will help nudge companies to reinvent and adopt modern booking software.”

The 75-page report features exclusive industry data and statistics relating to how customers have utilized online booking, the biggest changes to operations, and predictions for the future of appointment scheduling.

Setmore’s white paper is set to help businesses prepare for 2021 and beyond. As over 72% of respondents anticipated an increase in bookings in the next 12 months, the value of flexible online scheduling is clear, alongside a need to invest in improving virtual customer experiences.

The full white paper can be downloaded for free at:

For more information on Setmore, please visit:

Setmore was founded in 2011 by AnywhereWorks, a distributed working company with offices based in Portland, USA; Edinburgh, Scotland; and Chennai, India. Setmore’s mission is to help businesses deliver their magic. It’s a people thing, not a tech solution. And that all starts with connecting businesses with their customers.

Setmore CEO Bryce Morrow / +1 (800) 749-4920

Source: Setmore

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