Northern Trust Choses Pandora FMS for Mission Critical Application Monitoring

February 1, 2021 8:30 AM EST

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IT Monitoring Engineer Orlando Muner highlights: “It is the best technical support I have ever worked with.”

MIAMI--(BUSINESS WIRE)-- Pandora FMS, Spanish technology computer monitoring software, has been rated as "fantastic and the best technical support I have worked with" by Orlando Muner, IT Monitoring Engineer at Northern Trust Corporation, (Chicago, Illinois) one of the largest and oldest banks (1889) in the United States.

Sancho Lerena, CEO of Pandora FMS, points out: “we have achieved with the bank a level of functionality and operability that our competitors could not achieve, who were already operating in the bank when we arrived. We achieved significant cost savings for what is now one of our largest customers in the US.

“We analyzed their operations and realized that nothing could go wrong. It is not a conservative environment: it is an extremely demanding environment, where there is no room for mistakes or surprises. In the financial world, decisions are sometimes made quickly and the systems that support the business must always be available and at full capacity. A system that does not respond as it might mean economic and prestige losses that can become irreparable. Over 17,000 systems are monitored.

“Having Pandora FMS has been great due to all the capabilities and flexibility it has. Monitoring has improved in some areas and has followed up on others where it did not exist before”, according to the engineer of the aforementioned bank, Orlando Muner.

Sancho Lerena adds that “in the process we develop specific technological tools for the client, adapting to their own applications and, above all, to the strict banking security standards of their environment. Our capacity for innovation allows us to adapt to new increasingly complex technological paradigms.

One of the keys to our success was finding a solution that has allowed our client to expand monitoring to levels much higher than they thought possible.

Among its next challenges are automation and getting end users to create custom monitors with a couple of clicks through a custom management portal, integrated into their internal provisioning model. Things that we have already implemented with other large clients."

Northern Trust, one of the world's largest service providers, awarded as Industry Leader.

Pandora FMS, a monitoring software company, standard in the European Union for IT system control and for more than 200 multinational companies.

Kornelia Konstantinova

Source: Pandora FMS

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