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Staples (SPLS) Takes on Online Retailers with 'Price Match Guarantee' Initiative (AMZN)

October 10, 2013 7:04 AM EDT
Staples, Inc. (NASDAQ: SPLS) is making it easier to shop and save this holiday season with its new Staples Price Match Guarantee. Starting November 3, Staples customers are guaranteed to pay the lowest price every time they shop, whether it’s in stores or online. Staples will price match items sold and shipped by Amazon.com (Nasdaq: AMZN) or any retailer who sells products in both retail stores and online under the same brand.

“Staples is committed to offering great products at the best prices," said Alison Corcoran, senior vice president of North American stores and online marketing, Staples. "Whether shopping in-store or online, Staples customers will be able to shop confidently, during the holiday season and beyond, knowing that we are providing them with all the right products and must-have gifts at the lowest prices.”

If Staples customers find a lower price on a new, identical item, they can show the Staples Customer Service Desk associate the lower price at the time of purchase in a Staples store and Staples will automatically match the price. For a Price Match on Staples.com, customers can call 800-333-3330.

Some exclusions apply. Excluded products and services are Staples EasyTechsm services, Copy & Print products produced by or outsourced to third party vendors, custom print and promotional products, postage, gift and phone cards and apps sold on the App Center. Also Staples does not price match to competitors’ or its own local or special events (e.g., grand opening, anniversary, clearance, timed sales or liquidation sales, and “Black Friday” or “Cyber Monday” sales), or to taxes, warranties, typographical errors, merchandise credits, or to contracted prices offered to customers of Staples Advantage.


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