iGATE (IGTE), MetLife (MET) Enter Global Infrastructure Services Contract
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iGATE Corporation (Nasdaq: IGTE) announced a new five-year contract valued at over $100 million for providing global infrastructure services for MetLife, Inc. (NYSE: MET), a leading global provider of insurance, annuities and employee benefit programs, serving 90 million customers.
Celebrating the completion of 10 years of partnership in providing services globally to MetLife across North America, EMEA and Asia-Pacific, this additional deal deepens iGATE's relationship with MetLife, further increasing its level of engagement to include complex and mission critical services. Post the ALICO acquisition, MetLife has been executing on its strategy to simplify operations to realize the benefits of its global footprint and be better positioned to meet customer needs, reduce operating costs and operate as a truly global company. iGATE participated in a competitive bid to assist MetLife in building out an Innovative Infrastructure model to manage its IT systems towards greater efficiency and flexibility, in order to drive lower costs and increase business agility. The bid was awarded to iGATE on its quality and creativity of the solution, as well as innovative commercial structuring based on the industry leading ITIL based Infrastructure support model.
Jim O'Donnell, Senior Vice President, Enterprise Infrastructure & Architecture (CTO) MetLife, Inc. said, "We are delighted to further strengthen our 10-year association with iGATE. With iGATE's support in technology and operations, MetLife is committed to provide a best-in-class customer experience whilst we continue to drive efficiency, eliminate redundancies that add cost and complexity & improve our understanding of customers. The year-on-year productivity and quality improvement parameters were clearly visible through the Managed Services program it provides."
Commenting on this engagement and the MetLife relationship, Sanjay Tugnait, EVP, Head of Sales - North America and Global Head of Alliances, iGATE, said, "This win is a strong validation of iGATE's domain and technology expertise in the insurance industry. Our 10-year long relationship with MetLife has given us deep understanding of the company's global businesses and will enable us to achieve definitive business imperatives for them in terms of both cost rationalization and high levels of service delivery. We remain committed to our long standing partnership with MetLife and will work to further strengthen their service offering and customer experience driven by our proven outcomes-based model."
The solution cuts across a portfolio comprising of Data Services Engineering and Implementation, Middleware Support and Implementation, Infrastructure Application Development Services, Enterprise Networking and Messaging, Infrastructure Project Management and Infrastructure utility services. iGATE's solutions will also be differentiated by its flexible technology stack to enable SLA measurement.
"Through this contract, we will enable MetLife to transform its service delivery framework from a resource and capacity based model to a scope and service level based one. With our operating model design and a predictable cost model, we will significantly increase our accountability in the engagement; accelerate multi-skilling, effort rationalization and process harmonization, thereby creating the foundation for an optimized pay for performance construct," further added Ganesh Iyer, Senior Vice President, Insurance, iGATE.
Celebrating the completion of 10 years of partnership in providing services globally to MetLife across North America, EMEA and Asia-Pacific, this additional deal deepens iGATE's relationship with MetLife, further increasing its level of engagement to include complex and mission critical services. Post the ALICO acquisition, MetLife has been executing on its strategy to simplify operations to realize the benefits of its global footprint and be better positioned to meet customer needs, reduce operating costs and operate as a truly global company. iGATE participated in a competitive bid to assist MetLife in building out an Innovative Infrastructure model to manage its IT systems towards greater efficiency and flexibility, in order to drive lower costs and increase business agility. The bid was awarded to iGATE on its quality and creativity of the solution, as well as innovative commercial structuring based on the industry leading ITIL based Infrastructure support model.
Jim O'Donnell, Senior Vice President, Enterprise Infrastructure & Architecture (CTO) MetLife, Inc. said, "We are delighted to further strengthen our 10-year association with iGATE. With iGATE's support in technology and operations, MetLife is committed to provide a best-in-class customer experience whilst we continue to drive efficiency, eliminate redundancies that add cost and complexity & improve our understanding of customers. The year-on-year productivity and quality improvement parameters were clearly visible through the Managed Services program it provides."
Commenting on this engagement and the MetLife relationship, Sanjay Tugnait, EVP, Head of Sales - North America and Global Head of Alliances, iGATE, said, "This win is a strong validation of iGATE's domain and technology expertise in the insurance industry. Our 10-year long relationship with MetLife has given us deep understanding of the company's global businesses and will enable us to achieve definitive business imperatives for them in terms of both cost rationalization and high levels of service delivery. We remain committed to our long standing partnership with MetLife and will work to further strengthen their service offering and customer experience driven by our proven outcomes-based model."
The solution cuts across a portfolio comprising of Data Services Engineering and Implementation, Middleware Support and Implementation, Infrastructure Application Development Services, Enterprise Networking and Messaging, Infrastructure Project Management and Infrastructure utility services. iGATE's solutions will also be differentiated by its flexible technology stack to enable SLA measurement.
"Through this contract, we will enable MetLife to transform its service delivery framework from a resource and capacity based model to a scope and service level based one. With our operating model design and a predictable cost model, we will significantly increase our accountability in the engagement; accelerate multi-skilling, effort rationalization and process harmonization, thereby creating the foundation for an optimized pay for performance construct," further added Ganesh Iyer, Senior Vice President, Insurance, iGATE.
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