Bank of America’s New Online Home Loan Navigator Delivers Anytime Updates and Transparency for Mortgage Applicants

CHARLOTTE, N.C.--(BUSINESS WIRE)-- Continuing to hone the high-touch and high-tech approach consumers want when it comes to the mortgage process, Bank of America has launched Home Loan Navigator™, an online tool to keep applicants connected to the status of their loan, anytime. Accessed through the security of the Bank of America Online Banking home page, Home Loan Navigator is an online portal designed to help make the loan process easier and more transparent.

“Staying connected with our clients and helping them through their mortgage experience – either online, in-person or over the phone – is critical to a smooth process and satisfied clients,” said D. Steve Boland, Consumer Lending executive, Bank of America. “We’re giving that process an even bigger boost with the introduction of Home Loan Navigator.”

Home Loan Navigator is exclusively for clients who apply for a mortgage or want to refinance with the bank, and is an integral part of the bank’s secure Online Banking platform. Existing bank clients with Online Banking access will have immediate access, while new customers will be able to enroll upon applying for a loan.

Clients using Home Loan Navigator can:

• View the current status and details of a loan application.
• View a “to-do” list and complete outstanding tasks.
• Choose to receive disclosures and other loan documents electronically.
• Electronically sign certain loan documents.
• Submit supporting borrower documentation online easily and securely.
• Communicate with our Home Loans team via secure messaging.
• Receive email alerts when new loan documents are available for download.

The portal provides self-service features that simplify and improve the mortgage experience. Clients can check on their current loan status at any time, at any stage of the process. The portal’s “To-Do List” tab shows a comprehensive rundown of information or borrower documentation that is needed to keep the application moving forward toward an early loan decision and timely closing.

The bank recognizes that the mortgage process benefits from both a high-touch and high-tech approach for the best result. Home Loan Navigator has two-way messaging capabilities to facilitate ongoing dialogue between clients and their Bank of America professionals for a strong and consistent personal connection.

“Our clients tell us they want a personal connection for complex transactions,” said Boland. “Our digital capabilities, our teams’ expertise, and the rewards we offer to clients provide the combination of value and service our customers expect. It’s the best of both worlds.”

Bank of America Consumer LendingBank of America’s Consumer Lending unit includes Merrill Lynch Banking, Global Wealth and Investment Management Real Estate, HomeLoans and Consumer Vehicle Lending. Each business is focused on delivering a distinctive and consistent client experience through competitive product offerings, quality loan production, choice of multiple connection and delivery methods, and operational excellence based on a client’s unique attributes and relationship with us.

Bank of AmericaBank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving approximately 47 million consumer and small business relationships with approximately 4,700 retail financial centers, approximately 16,000 ATMs, and award-winning online banking with approximately 33 million active users and approximately 20 million mobile users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in all 50 states, the District of Columbia, the U.S. Virgin Islands, Puerto Rico and more than 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

© 2016 Bank of America Corporation. Home Loan Navigator is a trademark of Bank of America Corporation. All rights reserved.

Visit the Bank of America newsroom for more Bank of America news.

www.bankofamerica.com

View source version on businesswire.com: http://www.businesswire.com/news/home/20160620005195/en/

Reporters May Contact:
Kris Yamamoto, Bank of America, 1.800.796.8448
[email protected]

Source: Bank of America

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