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Balfour Beatty Communities’ Military Housing Division Earns 117 “A List” Awards for Superior Customer Service

January 7, 2016 11:21 AM EST

117 Balfour Beatty Communities-managed military housing neighborhoods receive esteemed CEL awards

MALVERN, Pa.--(BUSINESS WIRE)-- As part of an annual customer satisfaction campaign, Balfour Beatty Communities’ military housing residents across the country completed customer satisfaction surveys which garnered the company the prestigious 2015 Multifamily Real Estate Award for Customer Service Excellence at 117 Balfour Beatty Communities-managed neighborhoods. Also known as the CEL & Associates “A List” award, the survey acknowledges industry elite as it relates to customer service within multifamily property management.

The survey gives residents the opportunity to grade the company’s service from marketing and leasing to unit and community appearance, friendliness of staff, responsiveness to maintenance requests, resident communications, community events and other important service criteria.

Balfour Beatty Communities earned 117 awards across 37 military installations – including 19 “Platinum A” awards for the highest level of resident satisfaction and 98 “A-List” awards across its 28-state portfolio. Award-winning locations include: Altus AFB (OK), Beale AFB (CA), Carlisle Barracks (PA), Cavalier AFS (ND), Dyess AFB (TX), Ellsworth AFB (SD), Fairchild AFB (WA), Fort Gordon (GA), Fort Jackson (SC), Fort Story (VA), Grand Forks AFB (ND), Hunter AAF (GA), JBWS Charleston (SC), Luke AFB (AZ), Malmstrom AFB (MT), Mountain Home AFB (ID), NAES Lakehurst (NJ), NAS Jacksonville (FL), NAS JRB Fort Worth (TX), NAS Key West (FL), NAS Meridian (MS), NAS Pensacola (FL), NAS Whiting Field (FL), NAVSTA Newport (RI), NCBC Gulfport (MS), NSA Panama City (FL), NSA Saratoga Springs (NY), NSB Kings Bay (GA), NSB New London (CT), NS Mayport (FL), NWS Earle (NJ), Sheppard AFB (TX), Tinker AFB (OK), Travis AFB (CA), Tyndall AFB (FL), Vandenberg AFB (CA), Whiteman AFB (MO).

“Delivering exceptional customer service is at the heart of our core values,” said Anne-Marie Niklaus, senior vice president. “Providing housing that makes military members and their families feel at home and cared for is an honor and a goal shared by every member of our team. Our residents have a choice about where they live and we care deeply about their feedback, suggestions and the quality of their experience while living within a Balfour Beatty Communities-managed property. We are grateful to be recognized by our residents and look forward to continuing to provide quality housing and customer service experiences across our portfolio.”

The National Multifamily Customer Service Award was created in 1997 by CEL & Associates, Inc. to recognize companies whose management performance and commitment to the highest level and quality of customer service are considered to be the best in the industry. CEL is the largest independent surveyor of customer opinions in the real estate industry and conducts more than 2.5 million customer surveys annually to establish service and performance benchmarks used throughout the U.S.

About Balfour Beatty Communities

Balfour Beatty Communities, LLC is a diversified real estate services company delivering development, design, financing, construction, renovation, property and facilities management services in the multifamily, student and military housing sectors. A leader in the industry, Balfour Beatty Communities has more than 45,000 residential units and $5.8 billion in real estate assets under management and has developed or renovated more than 30,000 units with a total value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour Beatty Communities has more than 1,200 employees and is a subsidiary of Balfour Beatty Investments, Inc.

Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in construction services, support services, and infrastructure investment.

Balfour Beatty Communities
Maureen Omrod
Communications Director
610-355-8136
[email protected]

Source: Balfour Beatty Communities



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