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Currys adopts NiCE CXone platform, lifting NPS and cutting complaints

Wed, 12 Aug 2026 08:01:20 -0400

NiCE (NASDAQ: NICE) announced that Currys plc, a U.K. technology retailer, has deployed the NiCE CXone cloud-based customer engagement platform across its operations, according to a company press release.

Working alongside strategic partner Concentrix, Currys unified customer interactions across voice, email, and social channels. The platform now supports hundreds of advisors across Currys' internal and outsourced operations in the U.K., South Africa, and India, handling nearly 6 million customer interactions annually.

Since the deployment, first contact resolution reached nearly 80%, and the contact-to-order ratio fell to 0.18 per sales order. During the initial migration period, Currys recorded a six-point improvement in Net

Currys Transforms Customer Engagement with NiCE, Driving Higher NPS and Faster Resolution

Wed, 12 Aug 2026 08:00:00 -0400

Leading U.K. technology retailer unifies customer interactions across the customer lifecycle, reducing complaints while creating a scalable foundation for next generation customer service

HOBOKEN, N.J.--(BUSINESS WIRE)-- NiCE (Nasdaq: NICE) today announced that Currys plc, the U.K.'s leading omnichannel technology retailer, is improving customer engagement with the NiCE CXone platform. By seamlessly connecting customer interactions across every stage of the journey, from purchase to ownership and support, NiCE has played a role in supporting Currys’ double-digit improvements in customer satisfaction and quality. This transformation is helping the retailer deliver more

Currys Transforms Customer Engagement with NiCE, Driving Higher NPS and Faster Resolution

Wed, 12 Aug 2026 08:00:00 -0400

Leading U.K. technology retailer unifies customer interactions across the customer lifecycle, reducing complaints while creating a scalable foundation for next generation customer service

Currys Transforms Customer Engagement with NiCE, Driving Higher NPS and Faster Resolution

Wed, 12 Aug 2026 08:00:00 -0400

Leading U.K. technology retailer unifies customer interactions across the customer lifecycle, reducing complaints while creating a scalable foundation for next generation customer service

Currys Transforms Customer Engagement with NiCE, Driving Higher NPS and Faster Resolution

Wed, 12 Aug 2026 08:00:00 -0400

Leading U.K. technology retailer unifies customer interactions across the customer lifecycle, reducing complaints while creating a scalable foundation for next generation customer service

Currys Transforms Customer Engagement with NiCE, Driving Higher NPS and Faster Resolution

Wed, 12 Aug 2026 08:00:00 -0400

Leading U.K. technology retailer unifies customer interactions across the customer lifecycle, reducing complaints while creating a scalable foundation for next generation customer service

Currys Transforms Customer Engagement with NiCE, Driving Higher NPS and Faster Resolution

Wed, 12 Aug 2026 08:00:00 -0400

Leading U.K. technology retailer unifies customer interactions across the customer lifecycle, reducing complaints while creating a scalable foundation for next generation customer service

Form 4 NICE Ltd. For: Aug 07 Filed by: Dayan Udi Yehuda

Mon, 10 Aug 2026 12:59:00 -0400

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Form 4 NICE Ltd. For: Aug 07 Filed by: Dayan Udi Yehuda

Mon, 10 Aug 2026 12:59:00 -0400

si-local-file:///var/storage/secattach/20260810/26896600.html

Form 4 NICE Ltd. For: Aug 07 Filed by: Dayan Udi Yehuda

Mon, 10 Aug 2026 12:59:00 -0400

si-local-file:///var/storage/secattach/20260810/26896600.html

NiCE Publishes 2025 Environmental, Social and Governance (ESG) Report, Demonstrating Commitment to Innovation and Sustainability

Mon, 10 Aug 2026 08:00:00 -0400

NiCE promotes AI innovation and elevates customer and employee experience, while improving environmental performance

HOBOKEN, N.J.--(BUSINESS WIRE)-- NiCE (Nasdaq: NICE) today announced the release of its 2025 Environmental, Social, and Governance (ESG) Report, showcasing the company’s commitment to unlocking value through innovation, while advancing sustainable business practices. The report, developed with reference to the Global Reporting Initiative (GRI) 2021 Standards, showcases NiCE’s progress in promoting social impact, environmental stewardship and corporate governance. Access the full 2025 ESG Report here.