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Form 8-K NCR CORP For: Feb 08

February 8, 2018 4:21 PM


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
 

         
FORM 8-K
 

         
 
CURRENT REPORT
 
Pursuant to Section 13 or 15(d)
of the Securities Exchange Act of 1934
 
Date of Report (Date of earliest event reported): February 8, 2018
 

        
image42.jpg
NCR CORPORATION
(Exact name of registrant as specified in its charter)
 

Commission File Number 001-00395  
Maryland
 
31-0387920
(State or other jurisdiction of
incorporation or organization)
 
(I.R.S. Employer
Identification No.)
 
864 Spring Street NW
Atlanta, GA 30308
(Address of principal executive offices and zip code)
 
Registrant's telephone number, including area code: (937) 445-5000
 
N/A
(Former name or former address, if changed since last report)
 

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2 below):

o Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
o Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
o Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
o Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).        Emerging growth company o

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. o







Item 2.02.     Results of Operations and Financial Condition.

On February 8, 2018, the Company issued a press release setting forth its fourth quarter 2017 financial results along with its first quarter 2018 and fiscal year 2018 financial outlook. A copy of the press release is attached hereto as Exhibit 99.1 and hereby incorporated by reference.

Item 7.01.     Regulation FD Disclosure.

On February 8, 2018, the Company will hold its previously announced conference call to discuss its fourth quarter 2017 results, its first quarter 2018 financial outlook and fiscal year 2018 financial outlook. A copy of supplementary materials that will be referred to in the conference call, and which were posted to the Company’s website, is attached hereto as Exhibit 99.2.


Item 9.01        Financial Statements and Exhibits.

(d)    Exhibits:

The following exhibits are attached with this current report on Form 8-K:

Exhibit No.
Description
99.1
Press Release issued by the Company, dated February 8, 2018
99.2
Supplemental materials, dated February 8, 2018

            
                        
                    



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Index to Exhibits
The following exhibits are attached with this current report on Form 8-K:

Exhibit No.            Description            
99.1                Press Release issued by the Company, dated February 8, 2018
99.2                Supplemental materials, dated February 8, 2018


SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
 
 
 
NCR Corporation
 
 
By:
 
/s/ Robert Fishman
 
 
Robert Fishman
 
 
Executive Vice President and Chief Financial Officer
Date: February 8, 2018
































- 3 -















- 4 -



ncrbbpreferreda10a12.jpg
 
NEWS RELEASE


February 8, 2018         

NCR Announces Fourth Quarter and Full Year 2017 Results

ATLANTA - NCR Corporation (NYSE: NCR) reported financial results today for the three and twelve months ended December 31, 2017. Fourth quarter and full year highlights include:

Revenue of $1.78 billion, at the high end of previously provided guidance
Software revenue up 1% driven by cloud revenue growth of 6%; Full year net ACV of $67 million, up 46% from $46 million in the prior year
GAAP diluted EPS of $(0.38), includes $130 million non-cash charge related to US tax reform; Non-GAAP diluted EPS of $0.92, at the high end of previously provided guidance
Services gross margin expansion of 280 basis points
Full year cash flow from operations of $755 million, and free cash flow of $453 million, both within previously provided guidance
$300 million share repurchase planned for 2018 with $125 million completed to date
2018 guidance announced

“Our fourth quarter results were consistent with our guidance and reflect continued momentum in strategic areas such as cloud and Services margin expansion," said Chairman and CEO Bill Nuti. "While ATM revenue was lower than expected in 2017, growth in unattached software, cloud, and recurring revenues, allowed us to build a stronger foundation going into 2018. NCR continues to position itself as one of the world's largest cloud companies facilitating omni-channel commerce and digital transformation, and our SaaS solutions are gaining traction as evidenced by consistent double digit net ACV growth. We enter 2018 excited about the year ahead and confident in our company strategy. As such, we are also announcing our repurchase of up to $300 million of shares in 2018.”

“Going forward, we are focused on improving execution and we will leverage our growing strength in cloud, combined with our end-to-end smart edge hardware and services solution assets to deliver unmatched value in the markets we serve, as businesses of every size undergo Omni-Channel, digital enablement, and channel transformation journeys,” said President and COO Mark Benjamin. “As we do this in 2018, we will also prioritize driving sustainable margin improvement in our hardware and services segments via specific programs targeted at driving higher productivity, process efficiency, and, using technology as an enabler. As we finalize these restructuring programs, we plan to achieve run-rate savings of approximately $150 million per year by 2020.”

In this release, we use certain performance metrics as well as certain non-GAAP measures, including presenting certain measures on a constant currency and adjusted constant currency basis. The performance metrics include net annual contract value (or Net ACV) and the non-GAAP measures include free cash flow and others with the words “non-GAAP," "adjusted," or "constant currency" in their titles. The performance metrics are listed and described, and the non-GAAP measures are listed, described, and reconciled to their most directly comparable GAAP measures, under the heading "Performance Metrics and Non-GAAP Financial Measures" later in this release.








Fourth Quarter 2017 Operating Results

Revenue
Fourth quarter revenue of $1.78 billion was down 1% year-over-year. Foreign currency fluctuations had a favorable impact on the revenue comparison of 2%.

The following table shows the revenue by segment for the fourth quarter:
$ in millions
2017
 
2016
 
% Change
 
% Change Constant Currency
    Software License
$
95

 
$
103

 
(8
%)
 
(10
%)
    Software Maintenance
96

 
96

 
%
 
(2
%)
    Cloud
156

 
147

 
6
%
 
6
%
    Professional Services
161

 
156

 
3
%
 
1
%
Software Revenue
$
508

 
$
502

 
1
%
 
%
 
 
 
 
 
 
 
 
Services Revenue
$
619

 
$
598

 
4
%
 
2
%
 
 
 
 
 
 
 
 
    ATM
$
303

 
$
385

 
(21
%)
 
(22
%)
    SCO
131

 
132

 
(1
%)
 
(1
%)
    POS
218

 
177

 
23
%
 
20
%
    IPS
3

 
8

 
(63
%)
 
(63
%)
Hardware Revenue
$
655

 
$
702

 
(7
%)
 
(9
%)
 
 
 
 
 
 
 
 
Total Revenue
$
1,782

 
$
1,802

 
(1
%)
 
(3
%)

Software revenue was up 1% primarily due to cloud revenue growth of 6% and professional services revenue growth of 3%. This was partially offset by lower software license revenue of 8% due to lower software license revenue associated with lower hardware sales.

Services revenue was up 4% driven by hardware maintenance and implementation services growth as a result of continued momentum in channel transformation trends.

Hardware revenue was down 7% due to a 21% decline in ATM revenue and a 1% decline in SCO revenue, partially offset by a 23% increase in POS revenue. ATM revenue reflected the lower backlog starting the quarter, but was better than expected. SCO revenue was roughly flat, as expected, but grew 66% sequentially from the third quarter of 2017. POS revenue continued its momentum and was up significantly in the quarter due to product replacements and new product introductions.

Gross Margin
Fourth quarter gross margin of $515 million increased 8% from $479 million. Gross margin rate was 28.9%, up from 26.6%. During the fourth quarter of 2017, our annual pension mark-to-market adjustment was $1 million of benefit compared to $38 million of cost in the prior year.

Fourth quarter gross margin (non-GAAP) of $527 million decreased 1% from $530 million. Gross margin rate (Non-GAAP) was 29.6%, up from 29.4%. The increase in gross margin rate (non-GAAP) was primarily due to continued focus on productivity improvements in our Services segment, partially offset by lower software license revenue, decreased ATM volumes and new product introductions.



2



Expenses
Fourth quarter operating expenses of $334 million increased from $333 million. During the fourth quarter of 2017, our annual pension mark-to-market adjustment was $29 million of expense compared to $47 million of expense in the prior year.

Fourth quarter operating expenses (non-GAAP) of $284 million increased from $266 million. The increases in expenses were due to increased sales investment as we expand our strategic offers and go-to-market strategy.

Operating Income
Fourth quarter operating income of $181 million increased 24% from $146 million. Operating margin rate was 10.2%, up from 8.1%. During the fourth quarter of 2017, we recorded our annual pension mark-to-market adjustment which was $28 million compared to $85 million in the prior year.

Fourth quarter operating income (non-GAAP) of $243 million decreased 8% from $264 million. Operating margin rate (non-GAAP) was 13.6%, down from 14.7%. Operating margin rate (non-GAAP) reflected lower software license revenue, decreased ATM volumes and increased sales investment partially offset by continued services margin expansion. For the full year, operating margin rate (non-GAAP) increased and is expected to expand in 2018.

Other (Expense)
Fourth quarter other (expense) of $50 million decreased 12% from $57 million. Fourth quarter other (expense) (non-GAAP) of $50 million decreased 11% from $56 million. These decreases were primarily due to higher foreign currency losses in the fourth quarter of 2016.

Income Tax Expense and Impact of US Tax Reform
Fourth quarter income tax expense of $164 million increased from $17 million. Income tax expense includes a $130 million non-cash charge related to the impact of the U.S. Tax Cuts and Jobs Act enacted in December 2017. The non-cash charge represents a provisional amount and NCR’s current best estimate, which may be refined and adjusted over the course of 2018.

Fourth quarter income tax expense (non-GAAP) of $49 million increased from $36 million in the prior year. Income tax expense (non-GAAP) increased due to more favorable discrete benefits in the prior year period.

Net Income from Continuing Operations Attributable to NCR
Fourth quarter net loss from continuing operations attributable to NCR was $35 million decreased from net income from continuing operations attributable to NCR of $68 million in the prior year. Fourth quarter net income from continuing operations attributable to NCR (non-GAAP) of $142 million decreased from $168 million.

Cash Flow
Fourth quarter cash provided by operating activities of $484 million decreased from $525 million. Free cash flow was $402 million in the fourth quarter of 2017 as compared to $449 million in the fourth quarter of 2016. Fourth quarter cash flow was strong, but was lower than the prior year due to a $100 million working capital improvement in the fourth quarter of 2016. Full year cash provided by operating activities was $755 million, and full year free cash flow was $453 million, both within previously provided guidance.



3



Share Repurchase Program

During 2018, NCR plans to repurchase up to $300 million of its common stock under its previously authorized share repurchase programs, and has repurchased shares of its common stock for approximately $125 million through the date of this release.

Full Year 2018 Outlook

In 2018, our revenue growth is expected to be 0% to 3%. Our GAAP diluted earnings per share is expected to be $2.08 to $2.48, and our non-GAAP diluted earnings per share is expected to be $3.30 to $3.45. Our non-GAAP diluted earnings per share guidance assumes an effective tax rate of 24% for 2018 compared to 25% in 2017. The decrease is due to the expected impact of U.S. tax reform. Free cash flow is expected to be approximately 90% of non-GAAP net income. 

To accelerate our transformation journey, we are evaluating programs to prioritize driving sustainable margin improvement in our hardware and services segments targeted at driving higher productivity, process efficiency, and, using technology as an enabler. As we finalize these programs, NCR expects to incur a related pre-tax charge over the next two years in the range of approximately $200 million to $250 million, with $100 million to $150 million in 2018, that will be included in income from operations. The cash impact of the restructuring plan is expected to be approximately $150 million to $200 million over the next two years, with $100 million in 2018. We plan to achieve run-rate savings of approximately $150 million per year by 2020. The estimate of the pre-tax charges and cash impact has been included in our 2018 GAAP diluted earnings per share and free cash flow guidance.

Q1 2018 Outlook

For the first quarter of 2018, revenue growth is expected to be down 1% to up 2%, GAAP diluted earnings per share is expected to be $0.16 to $0.29, and non-GAAP diluted earnings per share is expected to be $0.41 to $0.47.

NCR will provide additional information regarding its first quarter and full year 2018 guidance during its fourth quarter earnings conference call and webcast.



4





2017 Fourth Quarter Earnings Conference Call

A conference call is scheduled for today at 4:30 p.m. (EDT) to discuss the fourth quarter 2017 results and guidance for first quarter and full year 2018. Access to the conference call and accompanying slides, as well as a replay of the call, are available on NCR's web site at http://investor.ncr.com/. Additionally, the live call can be accessed by dialing 888-820-9413 (United States/Canada Toll-free) or 786-460-7169 (International Toll) and entering the participant passcode 2459485.

More information on NCR’s Q4 2017 earnings, including additional financial information and analysis, is available on NCR’s Investor Relations website at http://investor.ncr.com/.
 
About NCR Corporation

NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Ga., with about 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.

Website: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: https://www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

News Media Contact
Scott Sykes
NCR Corporation
212.589.8428
[email protected]

Investor Contact
Michael Nelson
NCR Corporation
678.808.6995
[email protected]

5



Note to Investors This release contains forward-looking statements. Forward-looking statements use words such as “expect,” “anticipate,” “outlook,” “intend,” “plan,” “believe,” “will,” “should,” “would,” “could,” and words of similar meaning. Statements that describe or relate to NCR’s plans, goals, intentions, strategies, or financial outlook, and statements that do not relate to historical or current fact, are examples of forward-looking statements. The forward-looking statements in this release include statements about NCR's plans for further share repurchases in 2018; NCR’s momentum in strategic areas; market acceptance of NCR’s SaaS solutions; NCR’s confidence in its strategy; NCR’s areas of focus going forward, and its ability to deliver value in the markets its serves; expectations regarding the omni-channel, digital enablement and channel transformation journeys of businesses of every size; NCR’s areas of priority for its hardware and services segments in 2018 and its programs to drive sustainable margin improvement, including the expected timing, costs and benefits thereof; and NCR’s full-year and first quarter financial guidance and outlook (including the sections entitled “2018 Outlook” and “Q1 2018 Outlook”) and the expected type and magnitude of the non-operational adjustments included in any forward-looking non-GAAP measures. Forward-looking statements are based on our current beliefs, expectations and assumptions, which may not prove to be accurate, and involve a number of known and unknown risks and uncertainties, many of which are out of NCR’s control. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements, including those factors relating to: the strength of demand for ATMs and other financial services hardware and its effect on the results of our businesses and reportable segments; domestic and global economic and credit conditions including, in particular, those resulting from the imposition or threat of protectionist trade policies or import or export tariffs, global and regional market conditions and spending trends in the financial services and retail industries, new comprehensive U.S. tax legislation, modified or new global or regional trade agreements, the determination by the United Kingdom to exit the European Union, uncertainty over further potential changes in Eurozone participation and fluctuations in oil and commodity prices; the transformation of our business model and our ability to sell higher-margin software and services; our ability to improve execution in our sales and services organizations; our ability to successfully introduce new solutions and compete in the information technology industry; cybersecurity risks and compliance with data privacy and protection requirements; the possibility of disruptions in or problems with our data center hosting facilities; defects or errors in our products; the impact of our indebtedness and its terms on our financial and operating activities; the historical seasonality of our sales; tax rates and new US tax legislation; foreign currency fluctuations; the success of our restructuring plans and cost reduction initiatives; manufacturing disruptions; the availability and success of acquisitions, divestitures and alliances; our pension strategy and underfunded pension obligation; reliance on third party suppliers; the impact of the terms of our strategic relationship with Blackstone and our Series A Convertible Preferred Stock; our multinational operations, including in new and emerging markets; collectability difficulties in subcontracting relationships in certain geographical markets; development and protection of intellectual property; workforce turnover and the ability to attract and retain skilled employees; environmental exposures from our historical and ongoing manufacturing activities; and uncertainties with regard to regulations, lawsuits, claims, and other matters across various jurisdictions. Additional information concerning these and other factors can be found in the Company’s filings with the U.S. Securities and Exchange Commission, including the Company’s most recent annual report on Form 10-K, quarterly reports on Form 10-Q and current reports on Form 8- K. Any forward-looking statement speaks only as of the date on which it is made. The Company does not undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.




6




Performance Metrics and Non-GAAP Financial Measures

Performance Metrics. The term “net annual contract value” or “net ACV” for any particular period means NCR’s net bookings for cloud revenue during the period, and is calculated as twelve months of expected subscription revenues under new cloud contracts during such period less twelve months of subscription revenues under cloud contracts that expired or were terminated during such period, adjusted for twelve months of expected pricing discounts or price increases from renewals of existing contracts. Net ACV is a forward-looking measure that NCR tracks and discloses as an indicator of potential cloud revenue growth in future periods.
 
Non-GAAP Financial Measures. While NCR reports its results in accordance with Generally Accepted Accounting Principles in the United States, or GAAP, in this release NCR also uses the non-GAAP measures listed and described below.

Non-GAAP Diluted Earnings Per Share (EPS), Gross Margin (non-GAAP), Gross Margin Rate (non-GAAP), Operating Expenses (non-GAAP), Operating Income (non-GAAP), Operating Margin Rate (non-GAAP), Other (Expense) (non-GAAP), Income Tax Expense (non-GAAP), and Net Income from Continuing Operations Attributable to NCR (non-GAAP). NCR’s non-GAAP diluted EPS, gross margin (non-GAAP), gross margin rate (non-GAAP), operating expenses (non-GAAP), operating income (non-GAAP), operating margin rate (non-GAAP), other (expense) (non-GAAP), income tax expense (non-GAAP), and net income from continuing operations attributable to NCR (non-GAAP) are determined by excluding, as applicable, pension mark-to-market adjustments, pension settlements, pension curtailments and pension special termination benefits and other special items, including amortization of acquisition related intangibles, from NCR’s GAAP earnings per share, gross margin, gross margin rate, expenses, income from operations, operating margin rate, other (expense), income tax expense and net income from continuing operations attributable to NCR, respectively. Due to the non-operational nature of these pension and other special items, NCR's management uses these non-GAAP measures to evaluate year-over-year operating performance. NCR also uses operating income (non-GAAP) and diluted EPS (non-GAAP), to manage and determine the effectiveness of its business managers and as a basis for incentive compensation. NCR believes these measures are useful for investors because they provide a more complete understanding of NCR's underlying operational performance, as well as consistency and comparability with NCR's past reports of financial results.

Free Cash Flow and Free Cash Flow as a Percentage of Non-GAAP Net Income (or Free Cash Flow Conversion Rate). NCR defines free cash flow as net cash provided by/used in operating activities and cash flow provided by/used in discontinued operations less capital expenditures for property, plant and equipment, additions to capitalized software, discretionary pension contributions and pension settlements. NCR's management uses free cash flow to assess the financial performance of the Company and believes it is useful for investors because it relates the operating cash flow of the Company to the capital that is spent to continue and improve business operations. In particular, free cash flow indicates the amount of cash generated after capital expenditures which can be used for, among other things, investment in the Company's existing businesses, strategic acquisitions, strengthening the Company's balance sheet, repurchase of Company stock and repayment of the Company's debt obligations. Free cash flow does not represent the residual cash flow available for discretionary expenditures since there may be other nondiscretionary expenditures that are not deducted from the measure. NCR also describes the ratio of free cash flow to non-GAAP net income (or free cash flow conversion rate), which is calculated as free cash flow divided by non-GAAP net income. NCR’s management targets an annual free cash flow conversion rate at or above the range described in this release because management believes that a conversion rate at or above that range represents the efficient conversion of non-GAAP net income to free cash flow for its business. Free cash flow and free cash flow conversion rate do not have uniform definitions under GAAP and, therefore, NCR's definitions may differ from other companies' definitions of these measures.

Constant Currency, IPS Divestiture and Adjusted Constant Currency. NCR presents certain financial measures, such as period-over-period revenue growth, on a constant currency basis, which excludes the effects of foreign currency translation by translating prior period results at current period monthly average exchange rates. Due to the overall variability of foreign exchange rates from period to period, NCR’s management uses constant currency measures to evaluate period-over-period operating performance on a more consistent and comparable basis. NCR also presents certain financial measures on an adjusted constant currency basis, which excludes both the effects of foreign currency translation, as described above, and the results of NCR’s Interactive Printer Solutions (IPS) business for the comparable prior period after completion of the sale of the business (which results were previously included in NCR’s Hardware segment). NCR completed the sale of all but the Middle East and Africa assets of its Interactive Printer Solutions (IPS) division to Atlas Holdings LLC on May 27, 2016. NCR’s management believes that presentation of financial measures without these results is more representative of the company's period-over-period operating performance, and provides additional insight into historical and/or future performance, which may be helpful for investors.

NCR's definitions and calculations of these non-GAAP measures may differ from similarly-titled measures reported by other companies and cannot, therefore, be compared with similarly-titled measures of other companies. These non-GAAP measures should not be considered as substitutes for, or superior to, results determined in accordance with GAAP. These non-GAAP measures are reconciled to their most directly comparable GAAP measures in the tables below.


7



Reconciliation of Gross Margin (GAAP) to Gross Margin (non-GAAP)
$ in millions
Q4 2017
 
Q4 2016
Gross Margin (GAAP)
$
515

 
$
479

Acquisition-related amortization of intangibles
13

 
13

Pension mark-to-market adjustments
(1
)
 
38

Gross Margin (Non-GAAP)
$
527

 
$
530


Reconciliation of Gross Margin Rate (GAAP) to Gross Margin Rate (non-GAAP)

 
Q4 2017
 
Q4 2016
Gross Margin Rate (GAAP)
28.9
%
 
26.6
%
Acquisition-related amortization of intangibles
0.7
%
 
0.7
%
Pension mark-to-market adjustments
%
 
2.1
%
Gross Margin Rate (Non-GAAP)
29.6
%
 
29.4
%

Reconciliation of Operating Expenses (GAAP) to Operating Expenses (non-GAAP)
$ in millions
Q4 2017
 
Q4 2016
Operating Expenses (GAAP)
$
334

 
$
333

Transformation/Restructuring Costs
(3
)
 
(3
)
Acquisition-related amortization of intangibles
(16
)
 
(15
)
Acquisition-related costs
(2
)
 
(2
)
Pension mark-to-market adjustments
(29
)
 
(47
)
Operating Expenses (Non-GAAP)
$
284

 
$
266


Reconciliation of Income from Operations (GAAP) to Operating Income (non-GAAP)
$ in millions
Q4 2017
 
Q4 2016
Income from Operations (GAAP)
$
181

 
$
146

Transformation/Restructuring Costs
3

 
3

Acquisition-related amortization of intangibles
29

 
28

Acquisition-related costs
2

 
2

Pension mark-to-market adjustments
28

 
85

Operating Income (Non-GAAP)
$
243

 
$
264


Reconciliation of Operating Margin rate (GAAP) to Operating Margin rate (non-GAAP)
 
Q4 2017
 
Q4 2016
Operating Margin rate (GAAP)
10.2
%
 
8.1
%
Transformation/Restructuring Costs
0.2
%
 
0.2
%
Acquisition-related amortization of intangibles
1.6
%
 
1.6
%
Acquisition-related costs
%
 
0.1
%
Pension mark-to-market adjustments
1.6
%
 
4.7
%
Operating Margin rate (Non-GAAP)
13.6
%
 
14.7
%

Reconciliation of Other (Expense) (GAAP) to Other (Expense) (non-GAAP)

$ in millions
Q4 2017
 
Q4 2016
Other (Expense) (GAAP)
$
(50
)
 
$
(57
)
Divestiture and liquidation losses

 
1

Other (Expense) (Non-GAAP)
$
(50
)
 
$
(56
)

8




Reconciliation of Income Tax Expense (GAAP) to Income Tax Expense (non-GAAP)
$ in millions
Q4 2017
 
Q4 2016
Income Tax Expense (GAAP)
$
164

 
$
17

Transformation/Restructuring Costs
2

 
2

Acquisition-related amortization of intangibles
9

 
9

Acquisition-related costs
1

 

Pension mark-to-market adjustments
3

 
7

Divestiture and liquidation losses

 
1

Impact of U.S. tax reform
(130
)
 

Income Tax Expense (Non-GAAP)
$
49

 
$
36


Reconciliation of Net Income from Continuing Operations Attributable to NCR (GAAP) to
Net Income from Continuing Operations Attributable to NCR (non-GAAP)
$ in millions
Q4 2017
 
Q4 2016
Net (Loss) Income from Continuing Operations Attributable to NCR (GAAP)
$
(35
)
 
$
68

Transformation/Restructuring Costs
1

 
1

Acquisition-related amortization of intangibles
20

 
19

Acquisition-related costs
1

 
2

Pension mark-to-market adjustments
25

 
78

Impact of U.S. tax reform
130

 

Net Income from Continuing Operations Attributable to NCR (Non-GAAP)
$
142

 
$
168




9



Reconciliation of Diluted Earnings Per Share (GAAP) to Non-GAAP Diluted Earnings Per Share (non-GAAP)

Q4 2017 Actual

Q4 2016 Actual

2017 Actual
 
2016 Actual
 
Q1 2018 Guidance (2)
 
2018 Guidance (2)
Diluted Earnings Per Share (GAAP) (1)
$
(0.38
)

$
0.43


$
1.01

 
$
1.80

 
$0.16 - $0.29

 
$2.08 - $2.48

Transformation/Restructuring Costs
0.01


0.01


0.13

 
0.13

 
0.05 - 0.09

 
0.50 - 0.75

Acquisition-related amortization of intangibles
0.13

 
0.12

 
0.51

 
0.53

 
0.10

 
0.42

Acquisition-related costs
0.01


0.01


0.02

 
0.03

 
0.01

 
0.05

Deemed dividends related to Blackstone transaction

 

 
0.39

 

 

 

Divestiture and liquidation losses

 

 

 
0.03

 

 

Pension mark-to-market adjustments
0.16

 
0.50

 
0.16

 
0.50

 

 

Impact of U.S. tax reform
0.85

 

 
0.84

 

 

 

Diluted Earnings Per Share (non-GAAP) (1)
$
0.92


$
1.07


$
3.20

 
$
3.02

 
$0.41 - $0.47

 
$3.30 - $3.45


(1)  
Non-GAAP diluted EPS is determined using the conversion of the Series A Convertible Preferred Stock into common stock in the calculation of weighted average diluted shares outstanding. GAAP EPS is determined using the most dilutive measure, either including the impact of dividends or deemed dividends on the Company's Series A Convertible Preferred Stock in the calculation of net income or loss available to common stockholders or including the impact of the conversion of the Series A Convertible Preferred Stock into common stock in the calculation of the weighted average diluted shares outstanding. Therefore, GAAP diluted EPS and non-GAAP diluted EPS may not mathematically reconcile.
(2) 
Except for the adjustments noted herein, this guidance does not include the effects of any future acquisitions/divestitures, restructuring activities, pension mark-to-market adjustments, taxes or other events, which are difficult to predict and which may or may not be significant.



Reconciliation of Net Cash Provided by Operating Activities (GAAP) to Free Cash Flow (non-GAAP)
$ in millions
Q4 2017 QTD
 
Q4 2016 QTD
 
Q4 2017 YTD
 
Q4 2016 YTD
Net cash provided by operating activities
$
484

 
$
525

 
$
755

 
$
894

Total capital expenditures
(88
)
 
(67
)
 
(294
)
 
(227
)
Net cash provided by (used in) discontinued operations
6

 
(9
)
 
(8
)
 
(39
)
Free cash flow
$
402

 
$
449

 
$
453

 
$
628


* Note: The total capital expenditures of $294 million in 2017 includes $60 million related to the new world headquarters in Atlanta, Georgia. This $60 million is offset by $44 million of reimbursements by the lessor included in net cash provided by operating activities.

10




Reconciliation of Revenue Growth % (GAAP) to
Revenue Growth Constant Currency % (non-GAAP)
 
Three months ended December 31, 2017

Revenue Growth % (GAAP)
 
Favorable (unfavorable) FX impact
 
Revenue Growth Constant Currency %
(non-GAAP)
   Software License
(8)%
 
2%
 
(10)%
   Software Maintenance
—%
 
2%
 
(2)%
   Cloud
6%
 
—%
 
6%
   Professional Services
3%
 
2%
 
1%
Software
1%
 
1%
 
—%
Services
4%
 
2%
 
2%
   ATMs
(21)%
 
1%
 
(22)%
   SCO
(1)%
 
—%
 
(1)%
   POS
23%
 
3%
 
20%
   IPS
(63)%
 
—%
 
(63)%
Hardware
(7)%
 
2%
 
(9)%
Total Revenue
(1)%
 
2%
 
(3)%

 
Twelve months ended December 31, 2017
 
Revenue Growth % (GAAP)
 
Favorable (unfavorable) FX impact
 
Divestiture impact
 
Revenue Growth Adjusted Constant Currency %
(non-GAAP)
Software
3%
 
—%
 
—%
 
3%
Services
3%
 
—%
 
—%
 
3%
Hardware
(6)%
 
1%
 
(5)%
 
(2)%
Total Revenue
—%
 
—%
 
(1)%
 
1%


11



image50.jpg
NCR CORPORATION
CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited)
(in millions, except per share amounts)
Schedule A
 
For the Periods Ended December 31
 
Three Months
 
Twelve Months
 
2017
 
2016
 
2017
 
2016
Revenue
 
 
 
 
 
 
 
Products
$
750

 
$
805

 
$
2,579

 
$
2,737

Services
1,032

 
997

 
3,937

 
3,806

Total Revenue
1,782

 
1,802

 
6,516

 
6,543

Cost of products
596

 
615

 
2,026

 
2,102

Cost of services
671

 
708

 
2,626

 
2,659

Total gross margin
515

 
479

 
1,864

 
1,782

% of Revenue
28.9
%
 
26.6
%
 
28.6
%
 
27.2
%
Selling, general and administrative expenses
256

 
248

 
932

 
926

Research and development expenses
78

 
83

 
256

 
242

Restructuring-related charges

 
2

 

 
15

Income from operations
181

 
146

 
676

 
599

% of Revenue
10.2
%
 
8.1
%
 
10.4
%
 
9.2
%
Interest expense
(41
)
 
(40
)
 
(163
)
 
(170
)
Other (expense), net
(9
)
 
(17
)
 
(31
)
 
(50
)
Total other (expense), net
(50
)
 
(57
)
 
(194
)
 
(220
)
Income before income taxes and discontinued operations
131

 
89

 
482

 
379

% of Revenue
7.4
%
 
4.9
%
 
7.4
%
 
5.8
%
Income tax expense
164

 
17

 
242

 
92

(Loss) income from continuing operations
(33
)
 
72

 
240

 
287

(Loss) from discontinued operations, net of tax
(10
)
 
(11
)
 
(5
)
 
(13
)
Net (loss) income
(43
)
 
61

 
235

 
274

Net income attributable to noncontrolling interests
2

 
4

 
3

 
4

Net (loss) income attributable to NCR
$
(45
)
 
$
57

 
$
232

 
$
270

Amounts attributable to NCR common stockholders:
 
 
 
 
 
 
 
(Loss) income from continuing operations
$
(35
)
 
$
68

 
$
237

 
$
283

Dividends on convertible preferred stock
(11
)
 
(12
)
 
(47
)
 
(49
)
Deemed dividend on modification of convertible preferred stock

 

 
(4
)
 

Deemed dividend on convertible preferred shares related to redemption

 

 
(58
)
 

Net (loss) income from continuing operations attributable to NCR common stockholders
(46
)
 
56

 
128

 
234

(Loss) from discontinued operations, net of tax
(10
)
 
(11
)
 
(5
)
 
(13
)
Net (loss) income attributable to NCR common stockholders
$
(56
)
 
$
45

 
$
123

 
$
221

Net (loss) income per share attributable to NCR common stockholders:
 
 
 
 
 
 
 
Net (loss) income per common share from continuing operations
 
 
 
 
 
 
 
Basic
$
(0.38
)
 
$
0.45

 
$
1.05

 
$
1.86

Diluted
$
(0.38
)
 
$
0.43

 
$
1.01

 
$
1.80

Net (loss) income per common share
 
 
 
 
 
 
 
Basic
$
(0.46
)
 
$
0.36

 
$
1.01

 
$
1.76

Diluted
$
(0.46
)
 
$
0.35

 
$
0.97

 
$
1.71

Weighted average common shares outstanding

 


 
 
 
 
Basic
121.9

 
124.5

 
121.9

 
125.6

Diluted (continuing operations)
121.9

 
157.4

 
127.0

 
157.4

Diluted (net income)
121.9

 
128.6

 
127.0

 
129.2



12



(1) Diluted EPS is determined using the most dilutive measure, either including the impact of the dividends and deemed dividends on NCR's Series A Convertible Preferred Shares in the calculation of net income or loss per common share from continuing operations and net income or loss per common share or including the impact of the conversion of such preferred stock into common stock in the calculation of the weighted average diluted shares outstanding.



image50.jpg
NCR CORPORATION
REVENUE AND OPERATING INCOME SUMMARY
(Unaudited)
(in millions)
Schedule B

 
For the Periods Ended December 31
 
Three Months
 
Twelve Months
 
2017
 
2016
 
% Change
 
% Change Constant Currency
 
2017
 
2016
 
% Change
 
% Change Adjusted Constant Currency
Revenue by segment
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Software
$
508

 
$
502

 
1%
 
—%
 
$
1,900

 
$
1,841

 
3%
 
3%
   Software Gross Margin Rate
53.1
 %
 
53.8
%
 
 
 
 
 
51.1
 %
 
51.8
%
 
 
 
 
Services
619

 
598

 
4%
 
2%
 
2,373

 
2,306

 
3%
 
3%
   Services Gross Margin Rate
25.0
 %
 
22.2
%
 
 
 
 
 
24.7
 %
 
21.6
%
 
 
 
 
Hardware
655

 
702

 
(7)%
 
(9)%
 
2,243

 
2,396

 
(6)%
 
(2)%
   Hardware Gross Margin Rate
15.6
 %
 
18.1
%
 
 
 
 
 
16.4
 %
 
18.0
%
 
 
 
 
Total Revenue
$
1,782

 
$
1,802

 
(1)%
 
(3)%
 
$
6,516

 
$
6,543

 
—%
 
1%
   Gross Margin Rate
29.6
 %
 
29.4
%
 
 
 
 
 
29.5
 %
 
28.8
%
 
 
 
 
Operating income by segment
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Software
$
166

 
$
172

 
 
 
 
 
$
567

 
$
577

 
 
 
 
% of Revenue
32.7
 %
 
34.3
%
 
 
 
 
 
29.8
 %
 
31.3
%
 
 
 
 
Services
79

 
62

 
 
 
 
 
288

 
201

 
 
 
 
% of Revenue
12.8
 %
 
10.4
%
 
 
 
 
 
12.1
 %
 
8.7
%
 
 
 
 
Hardware
(2
)
 
30

 
 
 
 
 
(2
)
 
62

 
 
 
 
% of Revenue
(0.3
)%
 
4.3
%
 
 
 
 
 
(0.1
)%
 
2.6
%
 
 
 
 
Subtotal-segment operating income
$
243

 
$
264

 
 
 
 
 
$
853

 
$
840

 
 
 
 
             % of Revenue
13.6
 %
 
14.7
%
 
 
 
 
 
13.1
 %
 
12.8
%
 
 
 
 
Other adjustments (1)
62

 
118

 
 
 
 
 
177

 
241

 
 
 
 
Total income from operations
$
181

 
$
146

 
 
 
 
 
$
676

 
$
599

 
 
 
 

(1) 
The following table presents the other adjustments for NCR:
 
For the Periods Ended December 31
 
Three Months
 
Twelve Months
In millions
2017
 
2016
 
2017
 
2016
Transformation/Restructuring costs
$
3

 
$
3

 
$
29

 
$
26

Acquisition-related amortization of intangible assets
29

 
28

 
115

 
123

Acquisition-related costs
2

 
2

 
5

 
7

Pension mark-to-market adjustments
28

 
85

 
28

 
85

Total other adjustments
$
62

 
$
118

 
$
177

 
$
241



13



image50.jpg
NCR CORPORATION
CONSOLIDATED BALANCE SHEETS
(Unaudited)
(in millions, except per share amounts)
Schedule C
 
December 31,
2017
 
September 30, 2017
 
December 31,
2016
Assets
 
 
 
 
 
Current assets
 
 
 
 
 
Cash and cash equivalents
$
537

 
$
405

 
$
498

Accounts receivable, net
1,270

 
1,408

 
1,282

Inventories
780

 
824

 
699

Other current assets
243

 
263

 
278

Total current assets
2,830

 
2,900

 
2,757

Property, plant and equipment, net
341

 
321

 
287

Goodwill
2,741

 
2,741

 
2,727

Intangibles, net
578

 
591

 
672

Prepaid pension cost
118

 
115

 
94

Deferred income taxes
460

 
595

 
575

Other assets
586

 
587

 
561

Total assets
$
7,654

 
$
7,850

 
$
7,673

Liabilities and stockholders’ equity
 
 
 
 
 
Current liabilities
 
 
 
 
 
Short-term borrowings
$
52

 
$
269

 
$
50

Accounts payable
762

 
720

 
781

Payroll and benefits liabilities
219

 
202

 
234

Deferred service revenue and customer deposits
458

 
465

 
468

Other current liabilities
398

 
390

 
432

Total current liabilities
1,889

 
2,046

 
1,965

Long-term debt
2,939

 
2,984

 
3,001

Pension and indemnity plan liabilities
798

 
771

 
739

Postretirement and postemployment benefits liabilities
133

 
127

 
127

Income tax accruals
148

 
138

 
142

Other liabilities
200

 
197

 
138

Total liabilities
6,107

 
6,263

 
6,112

Redeemable noncontrolling interests
15

 
14

 
15

Series A convertible preferred stock: par value $0.01 per share, 3.0 shares authorized, 0.8 shares issued and outstanding as of December 31, 2017, September 30, 2017, and 0.9 shares issued and outstanding as of December 31, 2016
810

 
799

 
847

Stockholders' equity
 
 
 
 
 
NCR stockholders' equity:
 
 
 
 
 
Preferred stock: par value $0.01 per share, 100.0 shares authorized, no shares issued and outstanding as of December 31, 2017, September 30, 2017, and December 31, 2016

 

 

Common stock: par value $0.01 per share, 500.0 shares authorized, 122.0, 121.5, and 124.6 shares issued and outstanding as of December 31, 2017, September 30, 2017, and December 31, 2016
1

 
1

 
1

Paid-in capital
60

 
44

 
32

Retained earnings
857

 
913

 
867

Accumulated other comprehensive loss
(199
)
 
(188
)
 
(205
)
Total NCR stockholders' equity
719

 
770

 
695

Noncontrolling interests in subsidiaries
3

 
4

 
4

Total stockholders' equity
722

 
774

 
699

Total liabilities and stockholders' equity
$
7,654

 
$
7,850

 
$
7,673


14



image50.jpg
NCR CORPORATION
CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited)
(in millions)
Schedule D
 
For the Periods Ended December 31
 
Three Months

Twelve Months
 
2017
 
2016
 
2017
 
2016
Operating activities
 
 
 
 
 
 
 
Net (loss) income
$
(43
)
 
$
61

 
$
235

 
$
274

Adjustments to reconcile net income to net cash provided by operating activities:
 
 
 
 
 
 
 
Loss from discontinued operations
10

 
11

 
5

 
13

Depreciation and amortization
91

 
85

 
354

 
344

Stock-based compensation expense
17

 
16

 
77

 
61

Deferred income taxes
154

 
(29
)
 
173

 
10

Gain on sale of property, plant and equipment and other assets
(1
)
 

 
(3
)
 

Loss on divestiture

 
1

 

 
2

Impairment of long-lived and other assets

 

 
1

 
2

Changes in assets and liabilities:
 
 
 
 
 
 
 
Receivables
136

 
49

 
29

 
(89
)
Inventories
52

 
42

 
(68
)
 
(86
)
Current payables and accrued expenses
54

 
148

 
(78
)
 
216

Deferred service revenue and customer deposits
(10
)
 
10

 
10

 
88

Employee benefit plans
9

 
71

 
(4
)
 
33

Other assets and liabilities
15

 
60

 
24

 
26

Net cash provided by operating activities
484

 
525

 
755

 
894

Investing activities
 
 
 
 
 
 
 
Expenditures for property, plant and equipment
(47
)
 
(28
)
 
(128
)
 
(73
)
Proceeds from sales of property, plant and equipment

 

 
6

 

Additions to capitalized software
(41
)
 
(39
)
 
(166
)
 
(154
)
Business acquisition, net
(8
)
 

 
(8
)
 

Proceeds from divestiture
3

 

 
3

 
47

Other investing activities, net
3

 
(1
)
 
3

 
(9
)
Net cash used in investing activities
(90
)
 
(68
)
 
(290
)
 
(189
)
Financing activities
 
 
 
 
 
 
 
Short term borrowings, net
(14
)
 
(6
)
 
(4
)
 
(8
)
Payments on term credit facilities
(24
)
 
(13
)
 
(61
)
 
(97
)
Payments on revolving credit facilities
(830
)
 
(695
)
 
(1,940
)
 
(1,431
)
Borrowings on revolving credit facilities
605

 
475

 
1,940

 
1,331

Debt issuance costs

 
(1
)
 

 
(9
)
Repurchases of Company common stock

 

 
(350
)
 
(250
)
Proceeds from employee stock plans
4

 
5

 
15

 
15

Tax withholding payments on behalf of employees
(7
)
 
(9
)
 
(31
)
 
(16
)
Other financing activities
(2
)
 

 
(3
)
 
(2
)
Net cash used in financing activities
(268
)
 
(244
)
 
(434
)
 
(467
)
Cash flows from discontinued operations


 

 

 

Net cash provided by (used in) discontinued operations
6

 
(9
)
 
(8
)
 
(39
)
Effect of exchange rate changes on cash and cash equivalents

 
(24
)
 
16

 
(29
)
(Decrease)/increase in cash and cash equivalents
132

 
180

 
39

 
170

Cash and cash equivalents at beginning of period
405

 
318

 
498

 
328

Cash and cash equivalents at end of period
$
537

 
$
498

 
$
537

 
$
498


15
February 8, 2018 BILL NUTI, CHAIRMAN & CEO MARK BENJAMIN, PRESIDENT & COO BOB FISHMAN, CFO Q4 2017 EARNINGS CONFERENCE CALL


 
2 FORWARD-LOOKING STATEMENTS. Comments made during this conference call and in these materials contain forward-looking statements. Statements that describe or relate to NCR's plans, goals, intentions, strategies, or financial outlook, and statements that do not relate to historical or current fact, are examples of forward-looking statements. The forward-looking statements in these materials include statements about NCR’s plans for further share repurchases in 2018; NCR’s full year 2018 financial guidance, and first quarter 2018 financial guidance, and the expected type and magnitude of the non-operational adjustments included in any forward-looking non-GAAP measures; NCR's initiatives to accelerate its transformation, and the expected timing, costs and benefits thereof; NCR's Mission One (M1) Services initiative and its expected benefits on NCR's services margin profile; NCR's expected areas of focus to drive momentum; expectations for accelerating cloud and recurring revenue; the status and momentum of NCR's Services and Hardware transformations; and NCR's expected free cash flow generation and capital allocation strategy. Forward-looking statements are not guarantees of future performance, and there are a number of important factors that could cause actual outcomes and results to differ materially from the results contemplated by such forward-looking statements, including those factors listed in Item 1a "Risk Factors" of NCR's Annual Report on Form 10-K filed with the Securities and Exchange Commission (SEC) on February 24, 2017, and those factors detailed from time to time in NCR's other SEC reports. These materials are dated February 8, 2018, and NCR does not undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. NON-GAAP MEASURES. While NCR reports its results in accordance with generally accepted accounting principles in the United States (GAAP), comments made during this conference call and in these materials will include or make reference to certain "non-GAAP" measures, including: selected measures, such as period-over-period revenue growth, expressed on a constant currency basis and adjusted constant currency basis, gross margin rate (non-GAAP), diluted earnings per share (non-GAAP), free cash flow (FCF), gross margin (non-GAAP), free cash flow as a percentage of non-GAAP net income (or free cash flow conversion rate), net debt, adjusted EBITDA, the ratio of net debt to adjusted EBITDA, operating expenses (non-GAAP), operating income (non-GAAP), interest and other expense (non-GAAP), income tax expense (non-GAAP), income tax rate (non-GAAP), and net income (non-GAAP). These measures are included to provide additional useful information regarding NCR's financial results, and are not a substitute for their comparable GAAP measures. Explanations of these non- GAAP measures, and reconciliations of these non-GAAP measures to their directly comparable GAAP measures, are included in the accompanying "Supplementary Materials" and are available on the Investor Relations page of NCR's website at www.ncr.com. Descriptions of many of these non-GAAP measures are also included in NCR's SEC reports. USE OF CERTAIN TERMS. As used in these materials, (i) the term "recurring revenue" means the sum of cloud, hardware maintenance and software maintenance revenue, (ii) the term “net annual contract value” or “net ACV” for any particular period means NCR’s net bookings for cloud revenue during the period, and is calculated as twelve months of expected subscription revenues under new cloud contracts during such period less twelve months of subscription revenues under cloud contracts that expired or were terminated during such period, adjusted for twelve months of expected pricing discounts or price increases from renewals of existing contracts, and (iii) the term "CC" means constant currency. These presentation materials and the associated remarks made during this conference call are integrally related and are intended to be presented and understood together. NOTES TO INVESTORS


 
3 Q4 results IN LINE WITH EXPECTATIONS Improving CLOUD revenue growth; Net ACV of $67M, up 46% full year Gross Margin RATE EXPANSION driven by strength in Services 2018 GUIDANCE Revenue growth 0% - 3%; Non-GAAP EPS of $3.30 - $3.45; Free cash flow conversion rate of ~90% OVERVIEW $300M SHARE REPURCHASE planned for 2018 with $125M completed to date


 
4 Non-GAAP gross margin rate up 20 bps as reported and down 10 bps CC Non-GAAP Diluted EPS down 14% as reported and down 20% CC Strong performance in FY 2017; Q4 2016 benefited from $100m working capital improvement FX Benefit 30 bps FX Benefit $0.08 $1.80 billion 29.4% 29.6% Q4 2016 Q4 2017 $0.92 Q4 2016 Q4 2017 $449 million Q4 2016 $402 million Q4 2017 Revenue Non-GAAP Gross Margin Rate Non-GAAP Diluted EPS Free Cash Flow Revenue down 1% as reported and down 3% CC; Recurring revenue up 4% CC, 42% of total revenue $1.78 billion Q4 2017 $1.07 FX Benefit $31 million Q4 2017 FINANCIAL RESULTS Q4 2016


 
5 Non-GAAP gross margin rate up 70 as reported and CC Non-GAAP Diluted EPS up 6% as reported and 4% CC 92% FCF conversion rate in 2017; FY 2016 benefited from $100m working capital improvement in Q4 No FX impact FX Benefit $0.06 $6.54 billion 28.8% 29.5% 2016 2017 $3.20 2016 2017 $628 million 2016 $453 million 2017 Revenue Non-GAAP Gross Margin Rate Non-GAAP Diluted EPS Free Cash Flow Revenue flat as reported and up 1% adjusted CC; Recurring revenue up 3% CC, 44% of total revenue $6.52 billion 2017 $3.02 FX Benefit $8 million IPS $124 million FY 2017 FINANCIAL RESULTS 2016


 
6 NCR SOLUTION ECOSYSTEM Branch Transformation Digitizing the Bank Digital Channel Omni-Channel Commerce Payments Consumer Engagement & Experience Travel & Events Transformation Security Restaurant Operations Transformation Outdoor Transformation Store Operations Transformation Store Transactions Transformation ATM Re-invention Cash Management ODSP Omni-Channel Decision Support Platform


 
7 TRANSFORMATION PROGRESS What we said we would do What we did IMPROVING SALES EXECUTION INCREASING CUSTOMER SERVICES PRODUCTIVITY AND LOYALTY MAKING SOFTWARE OUR BUSINESS OPTIMIZING OUR COST STRUCTURE Created Industry Solutions Group to optimize solution offers World Class Customer Services based on Cx Loyalty Scores up 500 bps from 2015 $2B Software Company with ~$600 M from Cloud; Accelerated Cloud and unattached SW license growth Drove Services margin expansion over 300 bps How have we done so far?


 
8 ACCELERATING OUR TRANSFORMATION Focus on ensuring success in our strategic plan to build share in the most promising growth areas while driving further operating efficiencies Expected P&L Charge of $200 million to $250 million over next 2 years Expected Cash Costs of $150 million to $200 million over next 2 years Annual Run Rate Savings of approximately $150 million by 2020 Investing in Software products that will accelerate growth Driving growth in Services through structural improvements Optimizing Hardware production, sourcing and supply chain strategy


 
9 Flat CC Up 2% CC Down 9% CC Down 80 bps CC Up 280 bps CC Down 330 bps CC53.8% 53.1% 22.2% 25.0% Q4 2016 Q4 2017 Q4 2016 Q4 2017 Software Gross Margin Services Gross Margin 18.1% 15.6% Q4 2016 Q4 2017 Hardware Gross Margin $502 million $508 million Q4 2016 Q4 2017 $598 million $619 million Q4 2017Q4 2016 Software Revenue Services Revenue $702 million $655 million Hardware Revenue Q4 2017Q4 2016 Q4 2017 SEGMENT RESULTS


 
10 Q4 2017 Q4 2016 % Change % Change Constant Currency Software License $95 $103 (8)% (10)% Attached License 37 45 (18)% (21)% Unattached License 58 58 —% —% Software Maintenance 96 96 —% (2)% Cloud 156 147 6% 6% Professional Services 161 156 3% 1% Software Revenue $508 $502 1% —% Software Gross Margin $270 $270 —% (1)% Software Gross Margin Rate 53.1% 53.8% (70) bps (80) bps Operating Income $166 $172 (3)% (5)% Operating Income as a % of Revenue 32.7% 34.3% (160) bps (160) bps $ in millions SOFTWARE Q4 2017 Update KEY HIGHLIGHTS • Cloud up 6% with accelerated sequential growth of $7 million driven by prior period bookings • Q4 Net ACV of $14 million; Full year Net ACV of $67 million compared to FY 2016 Net ACV of $46 million • Software License down 8% due to lower software license revenue associated with lower hardware sales; FY 2017 Unattached Software License up 12% • Gross Margin rate down driven by lower Software License revenue partially offset by improved efficiency and scale in Software Maintenance and Cloud


 
11 Q4 2017 Q4 2016 % Change % Change Constant Currency Services Revenue $619 $598 4% 2% Services Gross Margin $155 $133 17% 16% Services Gross Margin Rate 25.0% 22.2% +280 bps +280 bps Operating Income $79 $62 27% 27% Operating Income as a % of Revenue 12.8% 10.4% +240 bps +260 bps $ in millions SERVICES Q4 2017 Update KEY HIGHLIGHTS • Growth in annuity services revenue, including hardware maintenance and managed services, drove higher revenue in the quarter; Backlog improving in form of higher file value • Gross margin rate increased due to sustainable improvements achieved through Mission One (M1) initiative • M1 initiative is a performance and profit improvement program focused on transforming NCR’s services margin profile through: 1) Productivity and efficiency improvements; 2) Remote diagnostics and repair; 3) Product life- cycle management; and 4) a higher mix of managed services


 
12 Q4 2017 Q4 2016 % Change % Change Constant Currency ATMs $303 $385 (21)% (22)% Self-Checkout (SCO) 131 132 (1)% (1)% Point-of-Sale (POS) 218 177 23% 20% Interactive Printer Solutions (IPS) 3 8 (63)% (63)% Hardware Revenue $655 $702 (7)% (9)% Hardware Gross Margin $102 $127 (20)% (25)% Hardware Gross Margin Rate 15.6% 18.1% (250) bps (330) bps Operating Income ($2) $30 (107)% (105)% Operating Income as a % of Revenue (0.3%) 4.3% (460) bps (540) bps $ in millions HARDWARE Q4 2017 Update KEY HIGHLIGHTS • Strong growth in POS revenues, primarily due to new customer wins and continued traction for NCR forecourt Omni-Channel solution in the Petroleum & Convenience market • ATM revenue down in the quarter due to lower backlog at the beginning of the quarter, but exceeded Company expectations • SCO revenue down slightly; Sequential growth of 66% from Q3 2017 • Gross margin rate decrease due to lower ATM volumes and new product introductions


 
13 n Software 51.1% GM rate n Services 24.7% GM rate n Hardware 16.4% GM rate YTD 2017 Operating Income Mix Software 65% Services 24% Up 3% CC Up 3% CC Down 2% Adj. CC $1.84 billion $1.90 bilion FY 2016 FY 2017 $2.31 billion $2.37 billion Software Revenue Services Revenue $2.40 billion $2.24 billion Hardware Revenue FY 2017 SEGMENT RESULTS FY 2016 FY 2017 FY 2016 FY 2017 Software 66% Services 34% • Cloud revenue growth of 6%; Net ACV growth of 46% • Unattached SW license revenue growth of 12% • Services margin expansion of 310 bps • Recurring revenue at 44% of total revenue, up 100 bps


 
14 QTD YTD Q4 2017 Q4 2016 Q4 2017 Q4 2016 Cash Provided by Operating Activities $484 $525 $755 $894 Total capital expenditures (1) (88) (67) (294) (227) Cash used in Discontinued Operations 6 (9) (8) (39) Free Cash Flow $402 $449 $453 $628 Free Cash Flow Conversion Rate (2) 92% 132% $ in millions (1) The total capital expenditures of $294 million in 2017 includes $60 million related to the new world headquarters in Atlanta, Georgia. This $60 million is offset by $44 million of reimbursements by the lessor included in net cash provided by operating activities. (2) Calculated as Free Cash Flow as a % of non-GAAP net income. FREE CASH FLOW


 
15 FY 2016 Q3 2017 FY 2017 Debt $3,051 $3,253 $2,991 Cash (498) (405) (537) Net Debt $2,553 $2,848 $2,454 Adjusted EBITDA (1) $1,057 $1,129 $1,124 Net Debt / Adjusted EBITDA 2.4x 2.5x 2.2x $ in millions, except metrics(1) Adjusted EBITDA for the trailing twelve-month period. NET DEBT AND EBITDA METRICS


 
16 FY 2018 Guidance Revenue Growth 0% - 3% GAAP Diluted EPS $2.08 - $2.48 Non-GAAP Diluted EPS $3.30 - $3.45 Free Cash Flow ~90% Conversion Rate FY and Q1 2018 GUIDANCE Q1 2018 Guidance Revenue Growth (1%) - 2% GAAP Diluted EPS $0.16 - $0.29 Non-GAAP Diluted EPS $0.41 - $0.47


 
17 Improving execution and operational efficiencies Focused on sales funnel, go to market offers, orders and Net ACV growth to drive momentum Accelerate recurring revenue; primarily cloud Accelerate transformation initiatives to generate targeted run-rate savings of $150 million by 2020 Services transformation well under way; Hardware transformation building momentum Free cash flow generation and balanced capital allocation strategy remain top priorities LOOKING FORWARD


 
18 SUPPLEMENTARY MATERIALS


 
19 Q4 2017 Q4 2016 % Change As Reported FY 2017 FY 2016 % Change As Reported Revenue $1,782 $1,802 (1)% $6,516 $6,543 —% Gross Margin 515 479 8% 1,864 1,782 5% Gross Margin Rate 28.9% 26.6% 28.6% 27.2% Operating Expenses 334 333 —% 1,188 1,183 —% % of Revenue 18.7% 18.5% 18.2% 18.1% Operating Income 181 146 24% 676 599 13% % of Revenue 10.2% 8.1% 10.4% 9.2% Interest and other expense (50) (57) (12)% (194) (220) (12)% Income Tax Expense 164 17 865% 242 92 163% Income Tax Rate 125% 19% 50% 24% Net Income (1) ($35) $68 (151)% $237 $283 (16)% Diluted EPS ($0.38) $0.43 (188)% $1.01 $1.80 (44)% in millions, except per share amounts Q4 & FY 2017 GAAP RESULTS (1) Q4 GAAP net income includes pension mark-to-market expense of $25 million compared to $78 million in the prior year, and $130 million non-cash charge related to the impact of the U.S. Tax Cuts and Jobs Act enacted in December 2017. The non-cash charge represents a provisional amount and NCR's current best estimate, which may be refined and adjusted over the course of 2018.


 
20 Q4 2017 Q4 2016 % Change As Reported % Change Constant Currency FY 2017 FY 2016 % Change As Reported % Change Adjusted Constant Currency Revenue $1,782 $1,802 (1)% (3)% (1) $6,516 $6,543 —% 1% (1) Gross Margin (non-GAAP) 527 530 (1)% (3)% 1,924 1,882 2% 2% Gross Margin Rate (non-GAAP) 29.6% 29.4% +20 bps (10) bps 29.5% 28.8% +70 bps +70 bps Operating Expenses (non-GAAP) 284 266 7% 5% 1,071 1,042 3% 3% % of Revenue 15.9% 14.8% 16.4% 15.9% Operating Income (non-GAAP) 243 264 (8)% (11)% 853 840 2% 2% % of Revenue 13.6% 14.7% (110) bps (130) bps 13.1% 12.8% +30bps —bps Interest and other expense (non- GAAP) (50) (56) (11)% 4% (194) (214) (9)% (3)% Income Tax Expense (non-GAAP) 49 36 36% 162 147 10% Income Tax Rate (non-GAAP) 25% 17% 25% 23% Net Income (non-GAAP) $142 $168 (15)% (22)% $494 $475 4% 2% Diluted EPS (non-GAAP) (2) $0.92 $1.07 (14)% (20)% 3.20 $3.02 6% 4% (1) The impact of foreign currency was $31 million favorable in Q4 2017 and $8 million favorable in FY 2017. Adjusted CC revenue growth excludes $124 million of IPS revenue from FY 2016. (2) Q4 2017 includes $0.08 of foreign currency benefit on EPS. Diluted share count of 153.7 million in Q4 2017 and 157.4 million in Q4 2016. FY 2017 includes $0.06 of foreign currency benefit on EPS. Diluted share count of 154.3 million in FY 2017 and 157.4 million in FY 2016. in millions, except per share amounts Q4 & FY 2017 OPERATIONAL RESULTS


 
21 SOFTWARE FY 2017 FY 2016 % Change % Change Constant Currency Software License $336 $341 (1)% (2)% Attached License 121 149 (19)% (20)% Unattached License 215 192 12% 12% Software Maintenance 374 372 1% —% Cloud 592 556 6% 6% Professional Services 598 572 5% 5% Software Revenue $1,900 $1,841 3% 3% Software Gross Margin $970 $953 2% 2% Software Gross Margin Rate 51.1% 51.8% (70) bps (60) bps Operating Income $567 $577 (2)% (2)% Operating Income as a % of Revenue 29.8% 31.3% (150) bps (150) bps in millions


 
22 SERVICES FY 2017 FY 2016 % Change % Change Constant Currency Services Revenue $2,373 $2,306 3% 3% Services Gross Margin $586 $497 18% 20% Services Gross Margin Rate 24.7% 21.6% +310 bps +340 bps Operating Income $288 $201 43% 50% Operating Income as a % of Revenue 12.1% 8.7% +340 bps +370 bps in millions


 
23 HARDWARE FY 2017 FY 2016 % Change % Change Constant Currency ATMs $1,012 $1,221 (17)% (18)% Self-Checkout (SCO) 407 351 16% 16% Point-of-Sale (POS) 806 674 20% 19% Interactive Printer Solutions (IPS) 18 150 (88)% (32)% Hardware Revenue $2,243 $2,396 (6)% (2)% Hardware Gross Margin $368 $432 (15)% (17)% Hardware Gross Margin Rate 16.4% 18.0% (160) bps (190) bps Operating Income ($2) $62 (103)% (104)% Operating Income as a % of Revenue (0.1%) 2.6% (270) bps (320) bps in millions


 
24 While NCR reports its results in accordance with generally accepted accounting principles (GAAP) in the United States, comments made during this conference call and in these materials will include non-GAAP measures. These measures are included to provide additional useful information regarding NCR's financial results, and are not a substitute for their comparable GAAP measures. Operating Income (non-GAAP), Diluted EPS (non-GAAP), Gross Margin (non-GAAP), Gross Margin Rate (non-GAAP), Interest and Other expense (non-GAAP), Income Tax Rate (non-GAAP), Net Income (non-GAAP), Operating Expenses (non-GAAP) and Income Tax Expense (non-GAAP). NCR’s operating income (non-GAAP), diluted earnings per share (non-GAAP), gross margin (non-GAAP), gross margin rate (non-GAAP), interest and other expense (non-GAAP), income tax rate (non-GAAP), and net income (non-GAAP), operating expenses (non-GAAP) and income tax expense (non-GAAP) are determined by excluding pension mark-to-market adjustments, pension settlements, pension curtailments and pension special termination benefits and other special items, including amortization of acquisition related intangibles, from NCR's GAAP income (loss) from operations, earnings per share, gross margin, gross margin rate, interest and other expense, effective tax rate, net income, operating expenses and income tax expense, respectively. Due to the non-operational nature of these pension and other special items, NCR's management uses these non-GAAP measures to evaluate year-over-year operating performance. NCR also uses operating income (non-GAAP) and non-GAAP diluted EPS, to manage and determine the effectiveness of its business managers and as a basis for incentive compensation. NCR believes these measures are useful for investors because they provide a more complete understanding of NCR's underlying operational performance, as well as consistency and comparability with NCR's past reports of financial results. Free Cash Flow and Free Cash Flow as a Percentage of Non-GAAP Net Income (or Free Cash Flow Conversion Rate). NCR defines free cash flow as net cash provided by/used in operating activities and cash flow provided by/used in discontinued operations less capital expenditures for property, plant and equipment, additions to capitalized software, discretionary pension contributions and pension settlements. NCR's management uses free cash flow to assess the financial performance of the Company and believes it is useful for investors because it relates the operating cash flow of the Company to the capital that is spent to continue and improve business operations. In particular, free cash flow indicates the amount of cash generated after capital expenditures which can be used for, among other things, investment in the Company's existing businesses, strategic acquisitions, strengthening the Company's balance sheet, repurchase of Company stock and repayment of the Company's debt obligations. NCR also describes free cash flow as a percentage of non-GAAP net income (or free cash flow conversion rate), which is calculated as free cash flow divided by non- GAAP net income. NCR’s management targets an annual free cash flow conversion rate at or above the range described in these materials because management believes that a conversion rate at or above that range represents the efficient conversion of non- GAAP net income to free cash flow for its business. Free cash flow and free cash flow conversion rate do not have uniform definitions under GAAP and, therefore, NCR's definitions may differ from other companies' definition of these measures. NON-GAAP MEASURES


 
25 Constant Currency, IPS Divestiture and Adjusted Constant Currency. NCR presents certain financial measures, such as period-over- period revenue growth, on a constant currency basis, which excludes the effects of foreign currency translation by translating prior period results at current period monthly average exchange rates. Due to the overall variability of foreign exchange rates from period to period, NCR’s management uses constant currency measures to evaluate period-over-period operating performance on a more consistent and comparable basis. NCR also presents certain financial measures on an adjusted constant currency basis, which excludes both the effects of foreign currency translation, as described above, and the results of NCR’s Interactive Printer Solutions (IPS) business for the comparable prior period after completion of the sale of the business (which results were previously included in NCR’s Hardware segment). NCR completed the sale of all but the Middle East and Africa assets of its Interactive Printer Solutions (IPS) division to Atlas Holdings LLC on May 27, 2016. NCR’s management believes that presentation of financial measures without these results is more representative of the company's period-over-period operating performance, and provides additional insight into historical and/or future performance, which may be helpful for investors.which the company is able to convert its non-GAAP net income to cash. Net Debt and Adjusted EBITDA. NCR believes that Net Debt provides useful information to investors because NCR’s management reviews Net Debt as part of its management of overall liquidity, financial flexibility, capital structure and leverage. In addition, certain debt rating agencies, creditors and credit analysts monitor NCR’s Net Debt as part of their assessments of NCR’s business. NCR determines Net Debt based on its total debt less cash and cash equivalents, with total debt being defined as total short-term borrowings plus total long-term debt. NCR believes that Adjusted EBITDA (adjusted earnings before interest, taxes, depreciation and amortization) provides useful information to investors because it is an indicator of the strength and performance of the Company's ongoing business operations, including its ability to fund discretionary spending such as capital expenditures, strategic acquisitions and other investments. NCR determines Adjusted EBITDA for a given period based on its GAAP income (loss) from continuing operations plus interest expense, net; plus income tax expense (benefit); plus depreciation and amortization; plus other income (expense); plus pension expense (benefit); and plus special items. NCR believes that its ratio of net debt to Adjusted EBITDA provides useful information to investors because it is an indicator of the company's ability to meet its future financial obligations. NCR believes that its ratio of Net Debt to Adjusted EBITDA provides useful information to investors because it is an indicator of the company's ability to meet its future financial obligations. In addition, the Net Debt to Adjusted EBITDA ratio is measures frequently used by investors and credit rating agencies. The Net Debt to Adjusted EBITDA ratio is calculated by dividing Net Debt by trailing twelve- month Adjusted EBITDA. NCR management's definitions and calculations of these non-GAAP measures may differ from similarly-titled measures reported by other companies and cannot, therefore, be compared with similarly-titled measures of other companies. These non-GAAP measures should not be considered as substitutes for, or superior to, results determined in accordance with GAAP. These non-GAAP measures are reconciled to their corresponding GAAP measures in the following slides and elsewhere in these materials. These reconciliations and other information regarding these non-GAAP measures are also available on the Investor Relations page of NCR's website at www.ncr.com. NON-GAAP MEASURES


 
26 Net Income from Continuing Operations (GAAP) to Adjusted EBITDA (non-GAAP) in millions FY 2016 Q3 2017 LTM FY 2017 Net Income from Continuing Operations (GAAP) $287 $345 $240 Pension Mark-to-Market Adjustments 85 85 28 Transformation/Restructuring Costs 26 29 29 Acquisition-Related Amortization of Intangibles 123 114 115 Acquisition-Related Costs 7 5 5 Divestiture and Liquidation Losses 6 1 — Net (Income) Loss from Continuing Operations Attributable to Noncontrolling Interests (4) (5) (3) Interest Expense 170 162 163 Interest Income (4) (4) (3) Depreciation and Amortization 208 226 231 Income Taxes 92 95 242 Stock Compensation Expense 61 76 77 Adjusted EBITDA (non-GAAP) $1,057 $1,129 $1,124 GAAP TO NON-GAAP RECONCILIATION in millions


 
27 in millions (except per share amounts) Q4 QTD 2017 GAAP Transformation Costs Acquisition- related amortization of intangibles Acquisition - related costs Pension mark-to- market adjustments Impact of U.S Tax Reform Q4 QTD 2017 non-GAAP Product revenue $750 $— $— $— $— $— $750 Service revenue 1,032 — — — — — 1,032 Total revenue 1,782 — — — — — 1,782 Cost of products 596 — (6) — (5) — 585 Cost of services 671 — (7) — 6 — 670 Gross margin 515 — 13 — (1) — 527 Gross margin rate 28.9% —% 0.7% —% —% —% 29.6% Selling, general and administrative expenses 256 (4) (16) (2) (12) — 222 Research and development expenses 78 1 — — (17) — 62 Total operating expenses 334 (3) (16) (2) (29) — 284 Total operating expense as a % of revenue 18.7% (0.2)% (0.9)% (0.1)% (1.6)% —% 15.9% Income (loss) from operations 181 3 29 2 28 — 243 Income (loss) from operations as a % of revenue 10.2% 0.2% 1.6% —% 1.6% —% 13.6% Interest and Other (expense) income, net (50) — — — — — (50) Income (loss) from continuing operations before income taxes 131 3 29 2 28 — 193 Income tax expense (benefit) 164 2 9 1 3 (130) 49 Effective tax rate 125% 25% Income (loss) from continuing operations (33) 1 20 1 25 130 144 Net income (loss) attributable to noncontrolling interests 2 — — — — — 2 Income (loss) from continuing operations (attributable to NCR) ($35) $1 $20 $1 $25 $130 $142 Diluted earnings per share ($0.38) $0.01 $0.13 $0.01 $0.16 $0.85 $0.92 Diluted shares outstanding 121.9 153.7 GAAP TO NON-GAAP RECONCILIATION Q4 2017 QTD in millions, except per share amounts


 
28 in millions (except per share amounts) Q4 QTD 2017 GAAP Q4 QTD 2017 non-GAAP Income (loss) from continuing operations attributable to NCR common stockholders: Income from continuing operations (attributable to NCR) $(35) $142 Dividends on convertible preferred shares ($11) — Income from continuing operations attributable to NCR common stockholders ($46) $142 Weighted average outstanding shares: Weighted average diluted shares outstanding 121.9 126.4 Weighted as-if converted preferred shares — 27.3 Total shares used in diluted earnings per share 121.9 153.7 Diluted (loss) earnings per share (1) ($0.38) $0.92 (1) GAAP EPS is determined using the most dilutive measure, either including the impact of the dividends on NCR's Series A Convertible Preferred Shares in the calculation of net income or loss available to common stockholders or including the impact of the conversion of such preferred stock into common stock in the calculation of the weighted average diluted shares outstanding. Non-GAAP EPS is always determined using the as-if converted preferred shares and shares that would be issued for stock compensation awards. Therefore, GAAP diluted EPS and non-GAAP diluted EPS may be calculated using different methods, and may not mathematically reconcile. GAAP TO NON-GAAP RECONCILIATION Q4 2017 QTD in millions, except per share amounts


 
29 in millions (except per share amounts) Q4 QTD 2016 GAAP Restructuring / Transformation Costs Acquisition- related amortization of intangibles Acquisition - related costs Pension mark-to- market adjustments Divestiture and Liquidation Losses Q4 QTD 2016 non-GAAP Product revenue $805 $— $— $— $— $— $805 Service revenue 997 — — — — — 997 Total revenue 1,802 — — — — — 1,802 Cost of products 615 — (7) — (34) — 574 Cost of services 708 — (6) — (4) — 698 Gross margin 479 — 13 — 38 — 530 Gross margin rate 26.6% —% 0.7% —% 2.1% —% 29.4% Selling, general and administrative expenses 248 (1) (15) (2) (24) — 206 Research and development expenses 83 — — — (23) — 60 Restructuring-related charges 2 (2) — — — — — Total expenses 333 (3) (15) (2) (47) — 266 Total expense as a % of revenue 18.5% (0.2)% (0.8)% (0.1)% (2.6)% —% 14.8% Income (loss) from operations 146 3 28 2 85 — 264 Income (loss) from operations as a % of revenue 8.1% 0.2% 1.6% 0.1% 4.7% —% 14.7% Interest and Other (expense) income, net (57) — — — — 1 (56) Income (loss) from continuing operations before income taxes 89 3 28 2 85 1 208 Income tax expense (benefit) 17 2 9 — 7 1 36 Effective tax rate 19% 17% Income (loss) from continuing operations 72 1 19 2 78 — 172 Net income (loss) attributable to noncontrolling interests 4 — — — — — 4 Income (loss) from continuing operations (attributable to NCR) $68 $1 $19 $2 $78 $— $168 Diluted earnings per share $0.43 $0.01 $0.12 $0.01 $0.50 $— $1.07 Diluted shares outstanding 157.4 157.4 GAAP TO NON-GAAP RECONCILIATION Q4 2016 QTD in millions, except per share amounts


 
30 in millions (except per share amounts) Q4 QTD 2016 GAAP Q4 QTD 2016 non-GAAP Income from continuing operations attributable to NCR common stockholders $68 $168 Weighted average outstanding shares: Weighted average diluted shares outstanding 128.6 128.6 Weighted as-if converted preferred shares 28.8 28.8 Total shares used in diluted earnings per share 157.4 157.4 Diluted earnings per share (1) $0.43 $1.07 (1) GAAP EPS is determined using the most dilutive measure, either including the impact of the dividends on NCR's Series A Convertible Preferred Shares in the calculation of net income or loss available to common stockholders or including the impact of the conversion of such preferred stock into common stock in the calculation of the weighted average diluted shares outstanding. Non-GAAP EPS is always determined using the as-if converted preferred shares and shares that would be issued for stock compensation awards. Therefore, GAAP diluted EPS and non-GAAP diluted EPS may be calculated using different methods, and may not mathematically reconcile. GAAP TO NON-GAAP RECONCILIATION Q4 2016 QTD in millions, except per share amounts


 
31 in millions (except per share amounts) FY 2017 GAAP Transformation Costs Acquisition- related amortization of intangibles Acquisition- related costs Pension mark- to-market adjustments Impact of U.S. Tax Reform FY 2017 non-GAAP Product revenue $2,579 $— $— $— $— $— $2,579 Service revenue 3,937 — — — — — 3,937 Total revenue 6,516 — — — — — 6,516 Cost of products 2,026 (2) (25) — (5) — 1,994 Cost of services 2,626 (9) (25) — 6 — 2,598 Gross margin 1,864 11 50 — (1) — 1,924 Gross margin rate 28.6% 0.1% 0.8% —% —% —% 29.5% Selling, general and administrative expenses 932 (14) (65) (5) (12) — 836 Research and development expenses 256 (4) — — (17) — 235 Total operating expenses 1,188 (18) (65) (5) (29) — 1,071 Total operating expense as a % of revenue 18.2% (0.3)% (1.0)% (0.1)% (0.4)% —% 16.4% Income (loss) from operations 676 29 115 5 28 — 853 Income (loss) from operations as a % of revenue 10.4% 0.4% 1.8% 0.1% 0.4% —% 13.1% Interest and Other (expense) income, net (194) — — — — — (194) Income (loss) from continuing operations before income taxes 482 29 115 5 28 — 659 Income tax expense (benefit) 242 9 36 2 3 (130) 162 Effective tax rate 50% 25% Income (loss) from continuing operations 240 20 79 3 25 130 497 Net income (loss) attributable to noncontrolling interests 3 — — — — — 3 Income (loss) from continuing operations (attributable to NCR) $237 $20 $79 $3 $25 $130 $494 Diluted earnings per share $1.01 $0.13 $0.51 $0.02 $0.16 $0.84 $3.20 Diluted shares outstanding 127.0 154.3 GAAP TO NON-GAAP RECONCILIATION FY 2017


 
32 in millions (except per share amounts) Q4 YTD 2017 GAAP Q4 YTD 2017 non-GAAP Income (loss) from continuing operations attributable to NCR common stockholders: Income from continuing operations (attributable to NCR) $237 $494 Dividends on convertible preferred shares (47) — Deemed dividend on modification of convertible preferred shares (4) — Deemed dividend on convertible preferred shares related to redemption value accretion (58) — Income from continuing operations attributable to NCR common stockholders $128 $494 Weighted average outstanding shares: Weighted average diluted shares outstanding 127.0 127.0 Weighted as-if converted preferred shares — 27.3 Total shares used in diluted earnings per share 127.0 154.3 Diluted earnings per share (1) $1.01 $3.20 (1) GAAP EPS is determined using the most dilutive measure, either including the impact of the dividends on NCR's Series A Convertible Preferred Shares in the calculation of net income or loss available to common stockholders or including the impact of the conversion of such preferred stock into common stock in the calculation of the weighted average diluted shares outstanding. Non-GAAP EPS is always determined using the as-if converted preferred shares and shares that would be issued for stock compensation awards. Therefore, GAAP diluted EPS and non-GAAP diluted EPS may be calculated using different methods, and may not mathematically reconcile. GAAP TO NON-GAAP RECONCILIATION FY 2017


 
33 in millions (except per share amounts) FY 2016 GAAP Restructuring / Transformation Costs Acquisition- related amortization of intangibles Acquisition- related costs Divestiture and Liquidations Losses Pension mark- to-market adjustments FY 2016 non-GAAP Product revenue $2,737 $— $— $— $— $— $2,737 Service revenue 3,806 — — — — — 3,806 Total revenue 6,543 — — — — — 6,543 Cost of products 2,102 — (34) — — (34) 2,034 Cost of services 2,659 (4) (24) — — (4) 2,627 Gross margin 1,782 4 58 — — 38 1,882 Gross margin rate 27.2% 0.1% 0.8% —% —% 0.6% 28.8% Selling, general and administrative expenses 926 (7) (65) (7) — (24) 823 Research and development expenses 242 — — — — (23) 219 Restructuring-related charges 15 (15) — — — — — Total expenses 1,183 (22) (65) (7) — (47) 1,042 Total expense as a % of revenue 18.1% (0.3)% (1.0)% (0.1)% —% (0.7)% 15.9% Income (loss) from operations 599 26 123 7 — 85 840 Income (loss) from operations as a % of revenue 9.2% 0.4% 1.9% 0.1% —% 1.3% 12.8% Interest and Other (expense) income, net (220) — — — 6 — (214) Income (loss) from continuing operations before income taxes 379 26 123 7 6 85 626 Income tax expense (benefit) 92 5 40 2 1 7 147 Effective tax rate 24% 23% Income (loss) from continuing operations 287 21 83 5 5 78 479 Net income (loss) attributable to noncontrolling interests 4 — — — — — 4 Income (loss) from continuing operations (attributable to NCR) $283 $21 $83 $5 $5 $78 $475 Diluted earnings per share $1.80 $0.13 $0.53 $0.03 $0.03 $0.50 $3.02 Diluted Shares outstanding 157.4 157.4 GAAP TO NON-GAAP RECONCILIATION FY 2016 in millions, except per share amounts


 
34 in millions (except per share amounts) FY 2016 GAAP FY 2016non-GAAP Income from continuing operations attributable to NCR common stockholders $283 $475 Weighted average outstanding shares: Weighted average diluted shares outstanding 129.2 129.2 Weighted as-if converted preferred shares 28.2 28.2 Total shares used in diluted earnings per share 157.4 157.4 Diluted earnings per share (1) $1.80 $3.02 (1) GAAP EPS is determined using the most dilutive measure, either including the impact of the dividends on NCR's Series A Convertible Preferred Shares in the calculation of net income or loss available to common stockholders or including the impact of the conversion of such preferred stock into common stock in the calculation of the weighted average diluted shares outstanding. Non-GAAP EPS is always determined using the as-if converted preferred shares and shares that would be issued for stock compensation awards. Therefore, GAAP diluted EPS and non-GAAP diluted EPS may be calculated using different methods, and may not mathematically reconcile. GAAP TO NON-GAAP RECONCILIATION FY 2016 in millions, except per share amounts


 
35 Gross Margin and Gross Margin Rate (non-GAAP) to Gross Margin and Gross Margin Rate (GAAP) Q4 2017 QTD Q4 2017 YTD Gross Margin Gross Margin Rate % Gross Margin Gross Margin Rate % Software 270 53.1% 970 51.1% Services 155 25.0% 586 24.7% Hardware 102 15.6% 368 16.4% Total Gross Margin (non-GAAP) 527 29.6% 1,924 29.5% Less: Restructuring/Transformation Costs — —% 11 0.1% Acquisition-related amortization of intangibles 13 0.7% 50 0.8% Pension mark-to-market adjustments (1) —% (1) —% Total Gross Margin (GAAP) 515 28.9% 1,864 28.6% GAAP TO NON-GAAP RECONCILIATION Q4 2017 QTD & YTD


 
36 Gross Margin and Gross Margin Rate (non-GAAP) to Gross Margin and Gross Margin Rate (GAAP) Q4 2016 QTD Q4 2016 YTD Gross Margin Gross Margin Rate % Gross Margin Gross Margin Rate % Software 270 53.8% 953 51.8% Services 133 22.2% 497 21.6% Hardware 127 18.1% 432 18.0% Total Gross Margin (non-GAAP) 530 29.4% 1,882 28.8% Less: Restructuring/Transformation Costs — —% 4 0.1% Acquisition-related amortization of intangibles 13 0.7% 58 0.8% Pension mark-to-market adjustments 38 2.1% 38 0.6% Total Gross Margin (GAAP) 479 26.6% 1,782 27.2% GAAP TO NON-GAAP RECONCILIATION Q4 2016 QTD & YTD


 
37 Operating Income and Operating Income Rate (non-GAAP) to Operating Income and Operating Income Rate (GAAP) Q4 2017 QTD Q4 2017 YTD Operating Income Operating Income Rate Operating Income Operating Income Rate Software 166 32.7% 567 29.8% Services 79 12.8% 288 12.1% Hardware (2) (0.3)% (2) (0.1)% Total Operating Income (non-GAAP) 243 13.6% 853 13.1% Less: Restructuring/Transformation Costs 3 0.2% 29 0.4% Acquisition-related amortization of intangibles 29 1.6% 115 1.8% Acquisition-related costs 2 —% 5 0.1% Pension mark-to-market adjustments 28 1.6% 28 0.4% Total Operating Income (GAAP) 181 10.2% 676 10.4% GAAP TO NON-GAAP RECONCILIATION Q4 2017 QTD & YTD


 
38 Operating Income and Operating Income Rate (non-GAAP) to Operating Income and Operating Income Rate (GAAP) Q4 2016 QTD Q4 2016 YTD Operating Income Operating Income Rate Operating Income Operating Income Rate Software 172 34.3% 577 31.3% Services 62 10.4% 201 8.7% Hardware 30 4.3% 62 2.6% Total Operating Income (non-GAAP) 264 14.7% 840 12.8% Less: Restructuring/Transformation Costs 3 0.2% 26 0.4% Acquisition-related amortization of intangibles 28 1.6% 123 1.9% Acquisition-related costs 2 0.1% 7 0.1% Pension mark-to-market adjustments 85 4.7% 85 1.3% Total Operating Income (GAAP) 146 8.1% 599 9.2% GAAP TO NON-GAAP RECONCILIATION Q4 2016 QTD & YTD


 
39 Revenue Growth % (GAAP) to Revenue Growth Adjusted Constant Currency % (non-GAAP) Q4 2017 QTD Q4 2017 YTD Revenue Growth % (GAAP) Favorable (unfavorable) FX impact Revenue Growth Constant Currency % (non-GAAP) Revenue Growth % (GAAP) Favorable (unfavorable) FX impact Divestiture impact Revenue Growth Adjusted Constant Currency % (non-GAAP) Software License (8)% 2% (10)% (1)% 1% —% (2)% Attached License (18)% 3% (21)% (19)% 1% —% (20)% Unattached License —% —% —% 12% —% —% 12% Software Maintenance —% 2% (2)% 1% 1% —% —% Cloud 6% —% 6% 6% —% —% 6% Professional Services 3% 2% 1% 5% —% —% 5% Software 1% 1% —% 3% —% —% 3% Services 4% 2% 2% 3% —% —% 3% ATMs (21)% 1% (22)% (17)% 1% —% (18)% Self-Checkout (SCO) (1)% —% (1)% 16% —% —% 16% Point-of-Sale (POS) 23% 3% 20% 20% 1% —% 19% Interactive Printer Solutions (IPS) (63)% —% (63)% (88)% —% (56)% (32)% Hardware (7)% 2% (9)% (6)% 1% (5)% (2)% Total Revenue (1)% 2% (3)% —% —% (1)% 1% GAAP TO NON-GAAP RECONCILIATION


 
40 Gross Margin Growth % (GAAP) to Gross Margin Growth % on a Constant Currency Basis (non-GAAP) Q4 2017 QTD 2017 YTD Gross Margin Growth % Reported Favorable (unfavorable) FX impact Constant Currency Gross Margin Growth % (non-GAAP) Gross Margin Growth % Reported Favorable (unfavorable) FX impact Constant Currency Gross Margin Growth % (non-GAAP) Software —% 1% (1)% 2% —% 2% Services 17% 1% 16% 18% (2)% 20% Hardware (20)% 5% (25)% (15)% 2% (17)% Total Gross Margin (1)% 2% (3)% 2% —% 2% GAAP TO NON-GAAP RECONCILIATION


 
41 Operating Income Growth % (GAAP) to Operating Income Growth % on a Constant Currency Basis (non-GAAP) Q4 2017 QTD 2017 YTD Operating Income Growth % Reported Favorable (unfavorable) FX impact Constant Currency Operating Income Growth % (non-GAAP) Operating Income Growth % Reported Favorable (unfavorable) FX impact Constant Currency Operating Income Growth % (non-GAAP) Software (3)% 2% (5)% (2)% —% (2)% Services 27% —% 27% 43% (7)% 50% Hardware (107)% (2)% (105)% (103)% 1% (104)% Total Operating Income (8)% 3% (11)% 2% —% 2% GAAP TO NON-GAAP RECONCILIATION


 
42 GAAP TO NON-GAAP RECONCILIATION Gross Margin Growth bps (GAAP) to Gross Margin Growth bps on a Constant Currency Basis (non-GAAP) Q4 2017 QTD 2017 YTD Gross Margin bps Growth Reported Favorable (unfavorable) FX impact Constant Currency Gross Margin bps Growth (non-GAAP) Gross Margin bps Growth Reported Favorable (unfavorable) FX impact Constant Currency Gross Margin bps Growth (non-GAAP) Software (70) bps 10 bps (80) bps (70) bps (10) bps (60) bps Services 280 bps — bps 280 bps 310 bps (30) bps 340 bps Hardware (250) bps 80 bps (330) bps (160) bps 30 bps (190) bps Total Gross Margin bps 20 bps 30 bps (10) bps 70 bps — bps 70 bps


 
43 Operating Income Growth bps (GAAP) to Operating Income Growth bps on a Constant Currency Basis (non-GAAP) Q4 2017 QTD 2017 YTD Operating Income bps Growth Reported Favorable (unfavorable) FX impact Constant Currency Operating Income bps Growth (non- GAAP) Operating Income bps Growth Reported Favorable (unfavorable) FX impact Constant Currency Operating Income bps Growth (non- GAAP) Software (160) bps — bps (160) bps (150) bps — bps (150) bps Services 240 bps (20) bps 260 bps 340 bps (30) bps 370 bps Hardware (460) bps 80 bps (540) bps (270) bps 50 bps (320) bps Total Operating Income (110) bps 20 bps (130) bps 30 bps 30 bps — bps GAAP TO NON-GAAP RECONCILIATION


 
44 GAAP TO NON-GAAP RECONCILIATION Diluted Earnings per Share (GAAP) to Diluted Earnings per Share (non-GAAP) 2018 Guidance Q1 2018 Guidance Diluted EPS (GAAP) (1) (2) $2.08 - $2.48 $0.16 - $0.29 Restructuring/Transformation costs 0.50 - 0.75 0.05 - 0.09 Acquisition-Related Amortization of Intangibles 0.42 0.10 Acquisition-Related Costs 0.05 0.01 Non-GAAP Diluted EPS (1) (3) $3.30 - $3.45 $0.41 - $0.47 ((1) Non-GAAP diluted EPS is determined using the conversion of the Series A Convertible Preferred Stock into common stock in the calculation of weighted average diluted shares outstanding. GAAP EPS is determined using the most dilutive measure, either including the impact of dividends or deemed dividends on the Company's Series A Convertible Preferred Stock in the calculation of net income or loss available to common stockholders or including the impact of the conversion of the Series A Convertible Preferred Stock into common stock in the calculation of the weighted average diluted shares outstanding. Therefore, GAAP diluted EPS and non-GAAP diluted EPS may not mathematically reconcile. (2) Except for the adjustments noted herein, this guidance does not include the effects of any future acquisitions/divestitures, restructuring activities, pension mark-to- market adjustments, taxes or other events, which are difficult to predict and which may or may not be significant. (3) For FY 2018, we have assumed OIE of approximately $204 million, an effective tax rate of 24% and a share count of 154 million compared to OIE of $198 million, an effective tax rate of 25% and a share count of 154 million in FY 2017. For Q1 2018, we have assumed OIE of approximately $52 million, an effective tax rate of 28% and a share count of 153 million compared to OIE of $46 million, an effective tax rate of 24% and a share count of 156.7 million in Q1 2017. 1) Except for the adjustments noted herein, this guidance does not include the effects of any future acquisitions/divestitures, restructuring activities, pension mark-to- market adjustments, taxes or other events, which are difficult to predict and which may or may not be significant.


 
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