How Automation Drives Better Customer Engagement, a Central Theme in Upcoming Verint Events
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® Systems Inc. (Nasdaq: VRNT) today announced that it will lead several digital and live events this month, with a focus on the power of artificial intelligence and other innovation in customer engagement, automation and social engagement.
Center of Excellence, Wireless and Technology (CEWIT)November 7; Stony Brook, New York
Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence – Applications and Customer Engagement” at 11:45 a.m. ET. Bodner will discuss how artificial intelligence technology can disrupt the customer engagement market with new innovations such as virtual agents and robotic process automation, and how customer engagement teams will leverage natural language processing and machine learning to deliver significant cost efficiencies, while improving customer satisfaction.
Raj Sivasubramanian, director of CX consulting services, will explain how to deliver CX initiatives that positively impact broader business objectives, such as creating customer loyalty, at 2 p.m. ET. Attendees can discover how to overcome common pitfalls that prevent CX initiatives from living up to expectations and best practices for prioritizing those initiatives, based on impact and metrics.
Top 5 Best Practices for Extending WFO Beyond the Contact CenterNovember 9; Online Webinar
At 11 a.m. ET, Craig Seebach, vice president of workforce optimization strategy, will explore the top five best practices for extending workforce optimization beyond the contact center to improve productivity, capacity, quality, consistency and service-goal achievements in back-office operations.
Empower Your Employees with More Data, More AutomationNovember 15; Online Webinar
Guest Speaker, Forrester Research’s Ian Jacobs, principal analyst, and Kristyn Emenecker, global vice president, product strategy group, will discuss recent advances in automation technology at 2 p.m. ET. Attendees can learn how using technology to automate a quality program, from scoring through coaching, can produce real-life benefits for quality teams, as well as for frontline employees, customers and organizations as a whole.
The Customer Service SummitNovember 16; New York City
Jon Allen, vice president and general manager of social communities, is presenting “Proactive Social Care: Engage Your Online Community” at 4:30 p.m. ET. Allen will explore how attendees can proactively engage their communities to solve their issues before they become complaints, as well as raise awareness of social care channels and facilitate self-service, identify customers and potential issues on social networks, and learn when it’s appropriate to engage and when it is not.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Source: Verint Systems Inc.