Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement
Advances in Artificial Intelligence and Analytics Technologies Drive Automation to New Levels, Help Propel Productivity, Increase Revenue and Elevate the Customer Experience
Company Plans to Unveil Incremental Automation Capabilities Across Its Portfolio
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® Systems Inc. (Nasdaq: VRNT) today highlighted significant advances in automation innovation across its award-winning Customer Engagement™ portfolio, along with plans to launch new automation capabilities later this year. Leading enterprises recognize that the effective adoption and implementation of automation solutions within their customer engagement operations can be game-changing for the enterprise, yielding higher revenue, lower operating costs and greater customer satisfaction.
Verint is a long-time automation leader and has leveraged automation technologies over the years to drive workforce optimization (WFO) market leadership. Recently, Verint added innovative automation capabilities beyond its WFO suite, across a broad portfolio of customer engagement solutions. Examples of automation innovation include the introduction of a self-service solution powered by Natural Language Processing (NLP), the introduction of automated speech analytics categories powered by machine learning, and the introduction of automated caller authentication powered by biometric analytics.
Verint’s automation innovations utilize the latest advances in Artificial Intelligence (AI)—including machine learning and NLP—and the latest advances in unstructured and structured data analytics to further drive new capabilities to help modernize and simplify customer engagement. Notes Dan Bodner, CEO, Verint, “We believe advanced automation plays a vital role in the future of customer engagement and in helping enterprises achieve their strategic objectives. We are firmly committed to help organizations modernize customer engagement and we are investing further in automation.”
In fact, later this year, Verint expects to unveil several new and significant automation solutions across its portfolio. To support customers as they embrace automation tools, Verint intends to expand value-added services that help organizations determine what to automate, how to roll-out new advanced automation across their operations, and best practices for driving adoption and change management.
“We are very excited about Verint’s advances in automation. Customer engagement automation is a key part of our strategy to better serve our customers and we believe it’s also important for any organization looking to drive customer engagement excellence,” says Robert Morgenstern, Vice President, Customer Service Operations, HA Group - Serving Princess Cruises, Holland America, Seabourn, Fathom and P&O Australia.
“The combination of AI and analytics creates new automation opportunities that can revolutionize customer engagement. Our established track record, combined with strong domain expertise and continued investment in automation, positions us well to help our customers excel as they modernize their operations,” adds Verint’s John Goodson, senior vice president and general manager, products.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Source: Verint Systems Inc.