Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

October 10, 2017 8:30 AM

New Version Delivers Revolutionary Enhancements to Mobile Apps, Omnichannel Recording Platform and Embedded Real-Time Analytics

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® Systems Inc. (Nasdaq: VRNT) unveiled today the industry’s most modern solution for empowering the workforce and enhancing performance. With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences: positive employee engagement.

The new Verint Workforce Optimization™ (WFO) delivers key feature enhancements across the suite of applications. It integrates secure mobile access into WFO applications, enabling employees and managers to get work done from anywhere, anytime. It also expands automatic call distributor (ACD) neutrality—supporting all leading on-premises and cloud ACD suppliers—with an open application programming interface (API) library. Additionally, the suite now offers wide-ranging enhancements that enable organizations to interact with customers across many different channels—including a consolidated platform for recording calls, texts, Skype audio, chat and video—in which real-time analytics are embedded to quickly find and evaluate interactions to improve compliance and enhance customer journeys.

“Verint’s new workforce optimization suite will take organizations a giant step forward in the quest to modernize their customer engagement approach with simple, open solutions that share intelligence to improve employee engagement and customer satisfaction,” says John Goodson, Verint SVP and general manager of products. “There are exciting new details within this enhanced WFO suite that display our passion for innovation and for our customers, and that provide the comprehensive, easy-to-use tools they need to satisfy today’s employees and consumers alike.”

Key features and qualities include:

Adds Goodson, “The intelligence created through Verint solutions is a great asset to facilitate quick, informed decision making, drive positive customer and business outcomes, and empower and engage employees.”

Click to learn more about how Verint Workforce Optimization and the broader Customer Engagement™ portfolio can benefit your organization.

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

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