Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success
After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs
Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider
MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® Systems Inc. (Nasdaq: VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.
Verint enables Group Elite to strengthen its contact center business with market-leading customer engagement solutions, and to make these solutions widely available on a global basis. Since first introducing the new partnership to the market this summer, this alliance has already yielded customer success in multiple regions and is gaining momentum. For example, two leading U.S.-based healthcare providers, a Central and Latin American (CALA) public safety organization, and a large EMEA-based outsourcer have already displaced the other WFO vendor by purchasing various hosted and on-premises Verint customer engagement solutions—including workforce optimization and voice of the customer analytics tools—through this collaboration.*
“Verint has quickly proven to be the partner that is going to enable innovative ways for multiple organizations to work together and excel in delivering customer value,” says Michael Moore, founder and president, Group Elite Communications. “We are now proudly enabling Verint’s channel ecosystem to be significantly more agile and nimble, and not only meet but exceed specific customer requirements.”
“We are expanding our partnership program and pleased to have established resellers and full service providers, such as Group Elite, switch to our program. We offer partners a comprehensive, market-leading portfolio based on open design and a modular approach, as well as the benefits of ACD neutrality and flexible cloud models,” adds Verint’s Elan Moriah, president, customer engagement solutions. “A comprehensive partner ecosystem focused on customer success is core to our market leadership strategy. We welcome Group Elite to our growing partnership program.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
* The purchases were made in Verint’s second and third quarters of 2017.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2017, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Source: Verint Systems Inc.