Deutsche Bank Highlights Analyst Day Presentation From RightNow Technologies (RNOW); Reiterates 'Buy' Rating
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Deutsche Bank reiterates a 'Buy' rating on RightNow Technologies (Nasdaq: RNOW), raises price target to $14 from $12.
Deutsche analyst says, "RNOW's analyst day was relatively rich in content, consisting of presentations from the product and sales heads, a customer case-study and panel discussions from customers and partners. The ROI-driven approach of reducing costs while improving customer experience via web self-service remains the key entry point, although the call-center (agent desktop) market is larger - but harder to penetrate. Customers and partners were enthusiastic about the ROI and expanding set of features. We reiterate Buy on valuation and continued strong competitive position."
Presentation Highlights:
1) After a discussion of RNOW's familiar "land and expand" strategy and highlights of the quarterly release plan, customers from iRobot (Nasdaq: IRBT), Jackson-Hewitt (NYSE: JTX), Guthy-Renker and Drugstore.com (Nasdaq: DSCM) described how they had benefited from deploying RNOW.
2) The partner panel with Deloitte (consulting), Birst (technology), Telus (NYSE: TU) (Canada market) and West Corp. (MSP) then discussed how RNOW's solution helps them address customer needs.
RightNow Technologies (RightNow) provides on demand customer relationship management (CRM) software and services.
To see more analyst ratings on RNOW Click Here.
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