Cavalier Telephone Adopts Convergys' Smart BSS Solutions to Streamline Operations, Improve Customer Satisfaction, Lower Costs
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CINCINNATI & RICHMOND, Va.--(BUSINESS WIRE)-- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Cavalier Telephone, a full-service provider of reliable and efficient telecommunications solutions for business, consumer, and government customers, has signed a license agreement for Convergys' Smart BSS Solutions. Convergys will also provide Cavalier with consulting services as part of this agreement.
Convergys will implement its Product Control Manager Smart App, a centralized product catalog and product lifecycle management solution, for Cavalier in the first quarter of 2010. Convergys' solution will help Cavalier, which serves hundreds of thousands of telecommunications customers throughout the eastern United States, automate the management of its products throughout the entire product lifecycle, rapidly launch new offers, and streamline the ordering and fulfillment of products.
"With Convergys' Product Control Manager, we will now have a consolidated view of all our product data, which will allow improved order administration and lifecycle management, enabling Cavalier to achieve better service delivery timeframes and an overall improved customer experience," said Rick Gambriel, CIO, Cavalier.
"Systematic product data management supporting ordering and fulfillment is a must-have for communications providers facing increased competition and customer expectations," said Bob Lento, President, Information Management, for Convergys. "Convergys' Product Control Manager Smart App will help Cavalier dramatically shorten its time to market for new convergent offers and help drive significantly improved customer satisfaction, while also helping to reduce the costs associated with supporting a highly complex product portfolio."
Convergys Smart BSS Solutions deliver innovative support of convergent services leveraging real-time marketing innovation, minimizing risk, reducing operational costs, and generating revenue in order for our clients to focus on building valuable relationships with their customers. Convergys supports six of FORTUNE's Top 10 communications companies.
About Cavalier
Cavalier, headquartered in Virginia, is a full-service provider of reliable and efficient telecommunications solutions for business, consumer, and government customers. Using its owned and operated fiber optic network, the company serves hundreds of thousands of customers throughout the eastern United States. From landline voice to managed network services, customers depend on Cavalier for a wide range of communications products that drive their businesses and simplify their lives. We strive to combine technology with customer commitment to deliver the best value available. For more information, please visit us on the web at http://www.cavtel.com.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Supporting Resources
Fact Sheet: Convergys Product Control Manager
Resource Library: Product Lifecycle Management
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Source: Convergys Corporation
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