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Form 8-K CSG SYSTEMS INTERNATIONA For: Nov 04

November 4, 2014 4:03 PM EST

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

PURSUANT TO SECTION 13 or 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

Date of Report (Date of earliest event reported): November 4, 2014

CSG SYSTEMS INTERNATIONAL, INC.

(Exact name of registrant as specified in its charter)

Delaware

0-27512

47-0783182

(State or other jurisdiction

of incorporation)

(Commission

File Number)

(IRS Employer

Identification No.)

9555 Maroon Circle, Englewood, CO

80112

(Address of principal executive offices)

(Zip Code)

Registrants telephone number, including area code: (303)�200-2000

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))


Item 2.02.��Results of Operations and Financial Condition.

The following information is furnished pursuant to Item 2.02 (Results of Operations and Financial Condition).��This information shall not be deemed filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the Exchange Act), or incorporated in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

On November 4, 2014, CSG Systems International, Inc. (CSG) issued a press release relating to the results of its operations for the quarter and nine months ended September 30, 2014.��A copy of such press release is attached to this Form 8-K as Exhibit 99.1 and hereby incorporated by reference.��

In the attached press release, CSG makes reference to non-GAAP financial measures.��Non-GAAP financial measures are not measures of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP financial information.� There are limitations with the use of non-GAAP financial measures since they are not based on any comprehensive set of accounting rules or principles, and the way in which CSG calculates non-GAAP financial measures may differ from the way in which other companies calculate similar non-GAAP financial measures. A more detailed discussion of CSGs use of non-GAAP financial measures, to include reconciliations of the non-GAAP financial measures to the comparable GAAP financial measures, is contained in the attached press release and is posted to the Companys website at www.csgi.com.

Item 9.01. Financial Statements and Exhibits.

(d) Exhibits

99.1

��

Press release of CSG Systems International, Inc. dated November 4, 2014

2


SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

Date: November 4, 2014

CSG SYSTEMS INTERNATIONAL, INC.

By:

�/s/ Rolland B. Johns�

Rolland B. Johns,

Chief Accounting Officer

3

Exhibit 99.1

PRESS RELEASE

For Immediate Release

CSG Systems INTERNATIONAL reports results

for THIRD quarter 2014

ENGLEWOOD, COLO. (November 4, 2014)  CSG Systems International, Inc. (Nasdaq: CSGS), a leading global provider of interactive transaction-driven solutions and services, today reported results for the quarter ended September�30, 2014.

Key Financial Highlights:

"

Third quarter 2014 results:

"

Total revenues were $185.0 million.

"

Non-GAAP operating income was $29.9 million, or 16.2% of total revenues and GAAP operating income was $13.8 million, or 7.5% of total revenues.

"

Non-GAAP earnings per diluted share (EPS) was $0.49. GAAP EPS was $0.15.

"

Cash flows from operations for the quarter were $19.6 million.

"

CSG paid its quarterly cash dividend of $0.1575 per share of common stock, or a total of approximately $5 million, to shareholders on September 25, 2014.

"

During the quarter, CSG repurchased approximately 192,000 shares of its common stock for approximately $5 million (weighted-average price of $27.26 per share) under its stock repurchase program.

We have put ourselves in a very strong position to be the go-to provider for any company around the world who is looking to grow its revenues from content and digital services today and in the future, said Peter Kalan, chief executive officer and president for CSG International.��In addition, we continue to make progress on converting our software clients into recurring relationships with multi-year revenues.��We believe that we are well positioned to create long-term value for our clients, our employees and our shareholders as a result of these efforts.


CSG Systems International, Inc.

November 4, 2014

Page 2

Financial Overview (unaudited)

(in thousands, except per share amounts and percentages):

��

Quarter Ended September�30,

Nine Months Ended September�30,

��

2014

2013

Percent
Change

2014

2013

Percent
Change

Revenues

��

$

185,003

$

186,180

(1

)%

$

557,589

$

552,919

1

%

Non-GAAP Results:

��

Operating Income

��

$

29,941

$

29,365

2

%

$

89,640

$

87,375

3

%

Operating Income Margin

��

16.2

%

15.8

%



16.1

%

15.8

%



EPS

��

$

0.49

$

0.52

(6

)%

$

1.50

$

1.58

(5

)%

GAAP Results:

��

Operating Income

��

$

13,831

$

20,553

(33

)%

$

56,565

$

60,269

(6

)%

Operating Income Margin

��

7.5

%

11.0

%



10.1

%

10.9

%



EPS

��

$

0.15

$

0.47

(68

)%

$

0.72

$

1.30

(45

)%

For additional information and reconciliations regarding CSGs use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSGs website at www.csgi.com.

Results of Operations

Revenues: Total revenues for the third quarter of 2014 were $185.0 million, a 1% decrease when compared to revenues of $186.2 million for the third quarter of 2013, and a slight increase when compared to the $184.6 million for the second quarter of 2014. The year-over-year decrease in revenues can be attributed to lower software and services revenues for the quarter and to a business divestiture completed at the end of 2013, offset to a certain degree by strong processing revenues.

Non-GAAP Results: Non-GAAP operating income for the third quarter of 2014 was $29.9 million, or 16.2% of total revenues, compared to $29.4 million, or 15.8%, for the third quarter of 2013. Non-GAAP operating income for the second quarter of 2014 was $29.8 million, or 16.1% of total revenues.

Non-GAAP EPS for the third quarter of 2014 was $0.49, compared to non-GAAP EPS of $0.52 for both the third quarter of 2013 and the second quarter of 2014. The lower non-GAAP EPS for the third quarter of 2014 can be attributed to a higher non-GAAP effective income tax rate for the quarter which had a negative impact of $0.03 per diluted share.

GAAP Results: GAAP operating income for the third quarter of 2014 was $13.8 million, or 7.5% of total revenues, compared to $20.6 million, or 11.0%, for the same period in 2013. GAAP operating income for the third quarter of 2014 was negatively impacted by the $8.0 million charge associated with CSGs reorganization of its Content Direct management programs and incentives during the quarter to align its investment across CSGs offerings.


CSG Systems International, Inc.

November 4, 2014

Page 3

GAAP EPS for the third quarter of 2014 was $0.15, compared to $0.47 for the third quarter of 2013.��GAAP EPS for the third quarter of 2014 was negatively impacted by the $8.0 million reorganization charge for the quarter, discussed above, which had a negative impact of $0.12 per diluted share.��Additionally, the third quarter of 2013 benefited from an unusually low GAAP effective income tax rate of 8%, primarily as result of the recognition of incremental R&D income tax credits claimed for development activities from previous years, which provided a benefit of approximately $0.17 per diluted share.

Balance Sheet and Cash Flows

Balance Sheet: Certain key balance sheet items as of the indicated dates are as follows (in thousands):

��

September�30,
2014

June�30,
2014

December�31,
2013

Cash, cash equivalents, and short-term investments

��

$

183,459

$

189,583

$

210,837

Net billed trade accounts receivable (1)

��

191,024

191,615

178,511

Total long-term debt:

��

Par value

��

$

273,750

$

277,500

$

285,000

Unamortized OID

��

(15,656

)

(17,116

)

(19,950

)

Net debt carrying amount

��

$

258,094

$

260,384

$

265,050

(1)

The increases in trade accounts receivable at September 30, 2014 and June�30, 2014, from December�31, 2013, are primarily related to the timing around certain monthly customer payments.

Cash Flows: Certain key operating cash flow items for the indicated quarters then ended are as follows (in thousands):

��

September�30,
2014

June�30,
2014

September�30,
2013

Cash Flows from Operating Activities:

��

Operations

��

$

22,452

$

24,804

$

29,634

Changes in operating assets and liabilities

��

(2,815

)

43

(4,398

)

Net cash provided by operating activities (2)

��

$

19,637

$

24,847

$

25,236

Cash Flows from Investing Activities:

��

Purchases of property and equipment

��

$

(10,210

)

$

(6,697

)

$

(7,861

)

Cash Flows from Financing Activities:

��

Dividend payments (3)

��

$

(5,139

)

$

(5,160

)

$

(9,630

)

Repurchase of common stock under stock repurchase program

��

(4,727

)



(128

)

Payments on long-term debt

��

(3,750

)

(3,750

)

(3,750

)

(2)

Cash flows from operating activities for the quarter ended September 30, 2014 were negatively impacted by: (i) the $8.0 million charge associated with CSGs reorganization of its Content Direct management programs and incentives during the quarter to align its investment across CSGs offerings; and (ii) the timing around certain monthly customer payments, discussed above.

(3)

After initiating a cash dividend in June of 2013, the first two dividend payments to shareholders of $0.15 per share of common stock were made during the third quarter of 2013 for a total of $9.6 million, as reflected in CSGs cash flow results.



CSG Systems International, Inc.

November 4, 2014

Page 4

2014 Financial Guidance

For the full year 2014, CSG is maintaining guidance for revenue, EPS, and EBITDA as provided below, while lowering guidance for cash flows from operating activities.��CSGs financial guidance for the full year 2014 is as follows:

As of November 4, 2014

Previous

Revenues

��

$745�-�$770�million �(maintained)

$745�-�$770�million

Non-GAAP EPS

��

$2.05�-�$2.17���(maintained)

$2.05�-�$2.17

GAAP EPS

��

$1.02�to�$1.12���(maintained)

$1.02�to�$1.12

Non-GAAP Adjusted EBITDA

��

$152�-�$158�million� (maintained)

$152�-�$158�million

Cash flows from operating activities

��

$75�-�$90�million� (revised)

$100 - $110 million

For additional information and reconciliations regarding CSGs use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSGs website at www.csgi.com.

Conference Call

CSG will host a conference call on November 4, 2014, at 5:00 p.m. ET, to discuss CSGs third quarter results for 2014. The call will be carried live and archived on the Internet. A link to the conference call is available at http://ir.csgi.com. In addition, to reach the conference by phone, dial 1-888-455-2260 and ask the operator for the CSG International conference call and Liz Bauer, chairperson. A replay of the conference call will also be available until 6:00 p.m. ET on December 4, 2014, and can be accessed by calling 1-888-203-1112 and access code of 2635125.

Additional Information

For information about CSG, please visit CSGs web site at www.csgi.com. Additional information can be found in the Investor Relations section of the web site.

About CSG International

CSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business support solutions and services company serving the majority of the top 100 global communications service providers, including leaders in fixed, mobile and next-generation networks such as AT&T, Comcast, DISH, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo and Vodafone. With over 30 years of experience and expertise in voice, video, data and content services, CSG International offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help clients compete more effectively, improve business operations and deliver a more impactful customer experience across a variety of touch points. For more information, visit our website at www.csgi.com.

Forward-Looking Statements

This news release contains forward-looking statements as defined under the Securities Act of 1933, as amended, that are based on assumptions about a number of important factors and involve risks and uncertainties that could cause actual results to differ materially from what appears in this news release. Some of these key factors include, but are not limited to the following items:

"

CSG derives over forty percent of its revenues from its three largest clients;


CSG Systems International, Inc.

November 4, 2014

Page 5

"

Continued market acceptance of CSGs products and services;

"

Timing and success of previously announced client customer account migrations to CSGs billing platform;

"

CSGs ability to continuously develop and enhance products in a timely, cost-effective, technically-advanced and competitive manner;

"

CSGs ability to deliver its solutions in a timely fashion within budget, particularly large and complex software implementations;

"

CSGs dependency on the global telecommunications industry, and in particular, the North American telecommunications industry;

"

CSGs ability to meet its financial expectations as a result of increased dependency on software sales, which are subject to greater volatility;

"

Increasing competition in CSGs market from companies of greater size and with broader presence in the communications sector;

"

CSGs ability to successfully integrate and manage acquired businesses or assets to achieve expected strategic, operating and financial goals;

"

CSGs ability to protect its intellectual property rights;

"

CSGs ability to maintain a reliable, secure computing environment;

"

CSGs ability to conduct business in the international marketplace;

"

CSGs ability to comply with applicable U.S. and International laws and regulations; and

"

Fluctuations in credit market conditions, general global economic and political conditions, and foreign currency exchange rates.

This list is not exhaustive and readers are encouraged to review the additional risks and important factors described in CSGs reports on Forms 10-K and 10-Q and other filings made with the SEC.

For more information, contact:

Liz Bauer, Senior Vice President of Investor Relations�& Strategic Communications

(303) 804-4065

E-mail: [email protected]


CSG Systems International, Inc.

November 4, 2014

Page 6

CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS-UNAUDITED

(in thousands, except per share amounts)

��

September�30,
2014

December�31,
2013

ASSETS

��

Current assets:

��

Cash and cash equivalents

��

$

75,573

$

82,686

Short-term investments

��

107,886

128,151

Total cash, cash equivalents, and short-term investments

��

183,459

210,837

Trade accounts receivable:

��

Billed, net of allowance of $2,736 and $2,359

��

191,024

178,511

Unbilled

��

39,513

38,365

Deferred income taxes

��

8,691

15,085

Income taxes receivable

��

6,633

3,815

Other current assets

��

30,514

28,762

Total current assets

��

459,834

475,375

Non-current assets:

��

Property and equipment, net of depreciation of $135,483 and $129,522

��

36,762

35,061

Software, net of amortization of $85,209 and $77,504

��

44,861

43,565

Goodwill

��

230,798

233,599

Client contracts, net of amortization of $85,451 and $75,382

��

45,699

55,191

Deferred income taxes

��

9,654

7,447

Income taxes receivable

��

2,170

1,930

Other assets

��

17,606

16,812

Total non-current assets

��

387,550

393,605

Total assets

��

$

847,384

$

868,980

LIABILITIES AND STOCKHOLDERS EQUITY

��

Current liabilities:

��

Current maturities of long-term debt

��

$

20,625

$

15,000

Client deposits

��

32,952

30,431

Trade accounts payable

��

31,082

33,376

Accrued employee compensation

��

40,163

58,434

Deferred revenue

��

46,899

47,131

Income taxes payable

��

2,258

2,814

Other current liabilities

��

21,764

19,620

Total current liabilities

��

195,743

206,806

Non-current liabilities:

��

Long-term debt, net of unamortized original issue discount of $15,656 and $19,950

��

237,469

250,050

Deferred revenue

��

9,270

9,221

Income taxes payable

��

1,613

1,909

Deferred income taxes

��

15,116

20,274

Other non-current liabilities

��

14,921

14,616

Total non-current liabilities

��

278,389

296,070

Total liabilities

��

474,132

502,876

Stockholders equity:

��

Preferred stock, par value $.01 per share; 10,000 shares authorized; zero shares issued and outstanding

��





Common stock, par value $.01 per share; 100,000 shares authorized; 34,527 shares and 33,745 shares outstanding

��

667

658

Additional paid-in capital

��

483,193

473,190

Treasury stock, at cost, 32,222 and 32,030 shares

��

(743,608

)

(738,372

)

Accumulated other comprehensive income (loss):

��

Unrealized gain on short-term investments, net of tax

��

34

41

Unrealized loss on change in fair value of interest rate swaps, net of tax

��



(98

)

Cumulative foreign currency translation adjustments

��

(4,511

)

1,674

Accumulated earnings

��

637,477

629,011

Total stockholders equity

��

373,252

366,104

Total liabilities and stockholders equity

��

$

847,384

$

868,980


CSG Systems International, Inc.

November 4, 2014

Page 7

CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME-UNAUDITED

(in thousands, except per share amounts)

��

Quarter Ended

Nine Months Ended

��

September�30,
2014

September�30,
2013

September�30,
2014

September�30,
2013

Revenues:

��

Processing and related services

��

$

140,981

$

133,294

$

419,696

$

399,112

Software and services

��

22,079

30,294

72,553

87,049

Maintenance

��

21,943

22,592

65,340

66,758

Total revenues

��

185,003

186,180

557,589

552,919

Cost of revenues (exclusive of depreciation, shown separately below):

��

Processing and related services

��

69,225

65,184

205,016

189,725

Software and services

��

17,508

19,942

60,699

63,887

Maintenance

��

7,737

9,772

24,541

29,398

Total cost of revenues

��

94,470

94,898

290,256

283,010

Other operating expenses:

��

Research and development

��

26,329

27,600

77,773

83,693

Selling, general and administrative

��

39,036

38,444

113,475

110,629

Depreciation

��

3,553

4,609

10,479

14,379

Restructuring and reorganization charges

��

7,784

76

9,041

939

Total operating expenses

��

171,172

165,627

501,024

492,650

Operating income

��

13,831

20,553

56,565

60,269

Other income (expense):

��

Interest expense

��

(2,582

)

(2,615

)

(7,900

)

(8,724

)

Amortization of original issue discount

��

(1,460

)

(1,351

)

(4,294

)

(3,975

)

Interest and investment income, net

��

169

174

607

517

Other, net

��

106

(130

)

(171

)

950

Total other

��

(3,767

)

(3,922

)

(11,758

)

(11,232

)

Income before income taxes

��

10,064

16,631

44,807

49,037

Income tax provision

��

(4,831

)

(1,331

)

(20,480

)

(6,767

)

Net income

��

$

5,233

$

15,300

$

24,327

$

42,270

Weighted-average shares outstanding:

��

Basic

��

32,604

32,084

32,514

32,114

Diluted

��

33,996

32,664

33,858

32,553

Earnings per common share:

��

Basic

��

$

0.16

$

0.48

$

0.75

$

1.32

Diluted

��

0.15

0.47

0.72

1.30

Cash dividends declared per common share

��

$

0.1575

$

0.1500

$

0.4650

$

0.3000


CSG Systems International, Inc.

November 4, 2014

Page 8

CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS-UNAUDITED

(in thousands)

��

Nine Months Ended

��

September�30,
2014

September�30,
2013

Cash flows from operating activities:

��

Net income

��

$

24,327

$

42,270

Adjustments to reconcile net income to net cash provided by operating activities -

��

Depreciation

��

10,479

14,379

Amortization

��

25,207

28,413

Amortization of original issue discount

��

4,294

3,975

Loss on short-term investments and other

��

973

1,264

Gain on disposition of business operations

��

(222

)



Deferred income taxes

��

(25

)

1,083

Excess tax benefit of stock-based compensation awards

��

(2,044

)

(619

)

Stock-based employee compensation

��

12,250

11,497

Subtotal

��

75,239

102,262

Changes in operating assets and liabilities:

��

Trade accounts receivable, net

��

(15,559

)

75

Other current and non-current assets

��

(5,866

)

(4,641

)

Income taxes payable/receivable

��

(1,825

)

1,359

Trade accounts payable and accrued liabilities

��

(16,369

)

(15,724

)

Deferred revenue

��

286

3,251

Net cash provided by operating activities

��

35,906

86,582

Cash flows from investing activities:

��

Purchases of property and equipment

��

(21,406

)

(18,986

)

Purchases of short-term investments

��

(126,982

)

(129,259

)

Proceeds from sale/maturity of short-term investments

��

146,417

62,720

Acquisition of and investments in client contracts

��

(4,235

)

(5,349

)

Proceeds from the disposition of business operations

��

1,130

1,734

Net cash used in investing activities

��

(5,076

)

(89,140

)

Cash flows from financing activities:

��

Proceeds from issuance of common stock

��

1,053

1,283

Payment of cash dividends

��

(15,461

)

(9,630

)

Repurchase of common stock

��

(11,456

)

(15,124

)

Payments on acquired equipment financing

��

(1,097

)

(1,894

)

Payments on long-term debt

��

(11,250

)

(11,250

)

Excess tax benefit of stock-based compensation awards

��

2,044

619

Net cash used in financing activities

��

(36,167

)

(35,996

)

Effect of exchange rate fluctuations on cash

��

(1,776

)

(2,457

)

Net decrease in cash and cash equivalents

��

(7,113

)

(41,011

)

Cash and cash equivalents, beginning of period

��

82,686

133,747

Cash and cash equivalents, end of period

��

$

75,573

$

92,736

Supplemental disclosures of cash flow information:

��

Net cash paid during the period for -

��

Interest

��

$

7,331

$

8,247

Income taxes

��

21,718

3,554



CSG Systems International, Inc.

November 4, 2014

Page 9

EXHIBIT 1

CSG SYSTEMS INTERNATIONAL, INC.

SUPPLEMENTAL REVENUE ANALYSIS

Revenues by Geography

��

Quarter�Ended
September�30,�2014

Quarter�Ended
June�30,�

2014

Quarter�Ended
September�30,�2013

Americas

��

85

%

85

%

85

%

Europe, Middle East and Africa

��

10

%

11

%

11

%

Asia Pacific

��

5

%

4

%

4

%

Total Revenues

��

100

%

100

%

100

%

Revenues by Significant Customers: 10% or more of Revenues

��

Quarter�Ended
September�30,�2014

Quarter�Ended
June�30,

�2014

Quarter�Ended
September�30,�2013

Comcast

��

22

%

21

%

19

%

DISH

��

15

%

16

%

15

%

Time Warner

��

11

%

11

%

11

%

ACP Customer Accounts (in thousands, at end of period)

��

September�30,
2014

��

June�30,
2014

��

September�30,
2013

Cable/Satellite Customer Accounts

��

50,036

��

49,891

��

49,151


CSG Systems International, Inc.

November 4, 2014

Page 10

EXHIBIT 2

CSG SYSTEMS INTERNATIONAL, INC.

DISCLOSURES FOR NON-GAAP FINANCIAL MEASURES

Use of Non-GAAP Financial Measures and Limitations

To supplement its condensed consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP), CSG uses non-GAAP operating income, non-GAAP EPS, non-GAAP adjusted EBITDA, and non-GAAP free cash flow. CSG believes that these non-GAAP financial measures, when reviewed in conjunction with its GAAP financial measures, provide investors with greater transparency to the information used by CSGs management in its financial and operational decision making. CSG uses these non-GAAP financial measures for the following purposes:

"

Certain internal financial planning, reporting, and analysis;

"

Forecasting and budgeting;

"

Certain management compensation incentives; and

"

Communications with CSGs Board of Directors, stockholders, financial analysts, and investors.

These non-GAAP financial measures are provided with the intent of providing investors with the following information:

"

A more complete understanding of CSGs underlying operational results, trends, and cash generating capabilities;

"

Consistency and comparability with CSGs historical financial results; and

"

Comparability to similar companies, many of which present similar non-GAAP financial measures to investors.

Non-GAAP financial measures are not measures of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP financial information. Limitations with the use of non-GAAP financial measures include the following items:

"

Non-GAAP financial measures are not based on any comprehensive set of accounting rules or principles;

"

The way in which CSG calculates non-GAAP financial measures may differ from the way in which other companies calculate similar non-GAAP financial measures;

"

Non-GAAP financial measures do not include all items of income and expense that affect CSGs operations and that are required by GAAP to be included in financial statements;

"

Certain adjustments to CSGs non-GAAP financial measures result in the exclusion of items that are recurring and will be reflected in CSGs financial statements in future periods; and

"

Certain charges excluded from CSGs non-GAAP financial measures are cash expenses, and therefore do impact CSGs cash position.

CSG compensates for these limitations by relying primarily on its GAAP results and using non-GAAP financial measures as a supplement only. Additionally, CSG provides specific information regarding the treatment of GAAP amounts considered in preparing the non-GAAP financial measures and reconciles each non-GAAP financial measure to the most directly comparable GAAP measure.


CSG Systems International, Inc.

November 4, 2014

Page 11

Non-GAAP Financial Measures: Basis of Presentation

The table below outlines the exclusions from CSGs non-GAAP financial measures:

Non-GAAP Exclusions

��

Operating
Income

��

EPS

Restructuring and reorganization charges

��

X

X

Acquisition-related charges

��

X

X

Stock-based compensation

��

X

X

Amortization of acquired intangible assets

��

X

X

Amortization of original issue discount (OID)

��



X

Unusual income tax matters

��



�X

CSG believes that excluding certain items in calculating its non-GAAP financial measures provides meaningful supplemental information regarding CSGs performance and these items are excluded for the following reasons:

"

Restructuring and reorganization charges are infrequent expenses that result from cost reduction initiatives and/or significant changes to CSGs business, to include such things as involuntary employee terminations, changes in management structure, divestitures of businesses, facility consolidations and abandonments, and fundamental reorganizations impacting operational focus and direction. These charges are not considered reflective of CSGs recurring core business operating results. The exclusion of these items in calculating CSGs non-GAAP financial measures allows management and investors an additional means to compare CSGs current financial results with historical and future periods.

"

Acquisition-related charges relate to direct and incremental expenses related to business acquisitions, and thus, are not considered reflective of CSGs recurring core business operating results. These charges typically include expenses related to legal, accounting, and other professional services. The exclusion of these charges in calculating CSGs non-GAAP financial measures allows management and investors an additional means to compare CSGs current financial results with historical and future periods.

"

Stock-based compensation results from CSGs issuance of equity awards to its employees under incentive compensation programs. The amount of this incentive compensation in any period is not generally linked to the level of performance by employees or CSG, but instead is more dependent on CSGs stock price at the date the equity award is granted, and the employee service period over which the equity awards vest. The exclusion of these expenses in calculating CSGs non-GAAP financial measures allows management and investors an additional means to evaluate the non-cash expense related to compensation included in CSGs results of operations, and therefore, the exclusion of this item allows investors to further evaluate the cash generating capabilities of CSGs business.

"

Amortization of acquired intangible assets is the result of business acquisitions. A portion of the purchase price in an acquisition is allocated to acquired intangible assets (e.g., software, client relationships, etc.), which are then amortized to expense over their estimated useful lives. This annual


CSG Systems International, Inc.

November 4, 2014

Page 12

amortization expense is generally unchanged from the initial estimates, regardless of performance of the acquired business in any one period. Also, the value assigned to acquired intangible assets in a business combination is based on various estimates and valuation techniques, and does not necessarily represent the costs CSG would incur to develop such capabilities internally. Additionally, amortization of acquired intangible assets can be inconsistent in amount and frequency, and can be significantly affected by the timing and size of an acquisition. The exclusion of these expenses in calculating CSGs non-GAAP financial measures allows management and investors an additional means to evaluate the non-cash expense related to acquisitions included in CSGs results of operations, and therefore, the exclusion of this item allows investors to further evaluate the cash generating capabilities of CSGs business.

"

The convertible debt securities OID is the result of allocating a portion of the principal balance of the debt at issuance to the equity component of the instrument, as required under current accounting rules. This OID is then amortized to interest expense over the life of the respective convertible debt instrument. The interest expense related to the amortization of the OID is a non-cash expense, and therefore, the exclusion of this item allows investors to further evaluate the cash interest costs of CSGs convertible debt securities for cash flow, liquidity, and debt service purposes.

"

Unusual items within CSGs quarterly and/or annual income tax expense can occur from such things as income tax accounting timing matters, income taxes related to unusual events, or as a result of different treatment of certain items for book accounting and income tax purposes. Consideration of such items in calculating CSGs non-GAAP financial measures allows management and investors an additional means to compare CSGs current financial results with historical and future periods.

CSG also reports non-GAAP adjusted EBITDA and non-GAAP free cash flow. Management believes non-GAAP adjusted EBITDA is a useful measure to investors in evaluating CSGs operating performance, liquidity, debt servicing capabilities, and enterprise valuation. CSG defines non-GAAP adjusted EBITDA as income before interest, income taxes, depreciation, amortization, stock-based compensation, foreign currency transaction adjustments, and unusual items, such as restructuring and reorganization charges, as discussed above. Additionally, management uses non-GAAP free cash flow, among other measures, to assess its financial performance and cash generating capabilities, and believes that it is useful to investors because it shows CSGs cash available to service debt, make strategic acquisitions and investments, repurchase its common stock, pay cash dividends, and fund ongoing operations. CSG defines non-GAAP free cash flow as net cash flows from operating activities less the purchases of property and equipment.


CSG Systems International, Inc.

November 4, 2014

Page 13

Non-GAAP Financial Measures

Non-GAAP Operating Income:

The reconciliations of GAAP operating income to non-GAAP operating income for the indicated periods are as follows (in thousands, except percentages):

��

Quarter�Ended
September�30,�2014

Quarter�Ended
September�30,�2013

��

Amounts

��

%�of
Revenues

Amounts

%�of
Revenues

GAAP operating income

��

$

13,831

��

7.5

%

$

20,553

11.0

%

Restructuring and reorganization charges

��

7,784

��

4.2

%

76

0.1

%

Stock-based compensation

��

4,536

��

2.5

%

3,979

2.1

%

Amortization of acquired intangible assets

��

3,790

��

2.0

%

4,757

2.6

%

Non-GAAP operating income

��

$

29,941

��

16.2

%

$

29,365

15.8

%

��

Nine�Months�Ended
September�30,�2014

Nine�Months�Ended
September�30,�2013

��

Amounts

��

%�of
Revenues

Amounts

��

%�of
Revenues

GAAP operating income

��

$

56,565

��

10.1

%

$

60,269

��

10.9

%

Restructuring and reorganization charges

��

9,041

��

1.7

%

939

��

0.2

%

Stock-based compensation

��

12,250

��

2.2

%

11,497

��

2.1

%

Amortization of acquired intangible assets

��

11,784

��

2.1

%

14,670

��

2.6

%

Non-GAAP operating income

��

$

89,640

��

16.1

%

$

87,375

��

15.8

%

Non-GAAP EPS:

The reconciliations of GAAP EPS to non-GAAP EPS for the indicated periods are as follows (in thousands, except per share amounts):

��

Quarter�Ended
September�30,�2014

��

Quarter�Ended
September�30,�2013

��

Pretax
Amount�(1)

��

EPS�(3)

��

Pretax
Amount�(1)

EPS�(4)

GAAP income before income taxes

��

$

10,064

��

$

0.15

��

$

16,631

$

0.47

Restructuring and reorganization charges

��

7,784

��

��

76

Stock-based compensation

��

4,536

��

��

3,979

Amortization of acquired intangible assets

��

3,790

��

��

4,757

Amortization of OID

��

1,460

��

��

1,351

Non-GAAP income before income taxes (2)

��

$

27,634

��

$

0.49

��

$

26,794

$

0.52



CSG Systems International, Inc.

November 4, 2014

Page 14

��

Nine�Months�Ended
September�30,�2014

��

Nine�Months�Ended
September�30,�2013

��

Pretax
Amount�(1)

��

EPS�(3)

��

Pretax
Amount�(1)

��

EPS�(4)

GAAP income before income taxes

��

$

44,807

��

$

0.72

��

$

49,037

��

$

1.30

Restructuring and reorganization charges

��

9,041

��

��

939

��

Stock-based compensation

��

12,250

��

��

11,497

��

Amortization of acquired intangible assets

��

11,784

��

��

14,670

��

Amortization of OID

��

4,294

��

��

��

3,975

��

Non-GAAP income before income taxes (2)

��

$

82,176

��

$

1.50

��

$

80,118

��

$

1.58

(1)

These items (on a pretax basis) are calculated in accordance with GAAP, and are reflected as part of the results of operations in the accompanying Unaudited Condensed Consolidated Statements of Income.

(2)

Non-GAAP EPS is calculated by taking the non-GAAP income before income taxes and deducting from this amount non-GAAP income taxes calculated by using the non-GAAP effective income tax rate for the period, and then dividing the result of this calculation by the outstanding diluted shares for the period.

(3)

For the third quarter and nine months ended September�30, 2014, the GAAP effective income tax rate was 48% and 46%, respectively, the non-GAAP effective income tax rate was approximately 40% and 38%, respectively, and the outstanding diluted shares were 34.0�million and 33.9�million, respectively. The difference between the GAAP and the non-GAAP effective income tax rates relates primarily to the timing of the 2014 R&D tax credit legislation. The anticipated quarterly benefit of the credits is included for non-GAAP purposes, but cannot be reflected for GAAP purposes until the legislation is actually passed.

(4)

For the third quarter and nine months ended September�30, 2013, the GAAP effective income tax rate was 8% and 14%, respectively, the non-GAAP effective income tax rate was approximately 36% for both periods, and the outstanding diluted shares were 32.7�million and 32.6�million, respectively.

The difference between the GAAP and the non-GAAP effective income tax rates for the three and nine months ended September�30, 2013 is driven in part by incremental R&D income tax credits claimed for development activities from previous years.��The lower tax rates provided a benefit of approximately $0.17 per diluted share for both the quarter and nine months ended September 30, 2013.

In addition to this, the rate for the nine months ended September 30, 2013 also benefited from the recognition of the 2012 R&D tax credits of approximately $0.18 per diluted share, that were recognized for GAAP purposes in the first quarter of 2013 since the credit legislation was passed by Congress in January 2013.��

These unusual tax benefits are excluded from our non-GAAP effective income tax rates for these same periods.


CSG Systems International, Inc.

November 4, 2014

Page 15

Non-GAAP Adjusted EBITDA:

CSGs calculation of non-GAAP adjusted EBITDA and the reconciliation of CSGs non-GAAP adjusted EBITDA measure to net income and cash flows from operating activities are provided below for the indicated periods (in thousands, except percentages):

��

Quarter�Ended
September�30,

Nine�Months�Ended
September�30,

��

2014

2013

2014

2013

GAAP operating income

��

$

13,831

$

20,553

$

56,565

$

60,269

Restructuring and reorganization charges

��

7,784

76

9,041

939

Depreciation

��

3,553

4,609

10,479

14,379

Amortization of acquired intangible assets (5)

��

3,790

4,757

11,784

14,670

Amortization of other intangible assets (5)

��

3,916

4,303

11,668

11,917

Stock-based compensation

��

4,536

3,979

12,250

11,497

Adjusted EBITDA

��

$

37,410

$

38,277

$

111,787

$

113,671

Adjusted EBITDA as a percentage of revenues

��

20

%

21

%

20

%

21

%

��

Quarter�Ended
September�30,

Nine�Months�Ended
September�30,

��

2014

��

2013

2014

2013

Net income

��

$

5,233

��

$

15,300

$

24,327

$

42,270

Interest expense (6)

��

2,582

��

2,615

7,900

8,724

Amortization of OID

��

1,460

��

1,351

4,294

3,975

Interest and investment income and other, net

��

(275

)

��

(44

)

(436

)

(1,467

)

Income tax provision

��

4,831

��

1,331

20,480

6,767

Depreciation

��

3,553

��

4,609

10,479

14,379

Amortization of acquired intangible assets (5)

��

3,790

��

4,757

11,784

14,670

Amortization of other intangible assets (5)

��

3,916

��

4,303

11,668

11,917

Stock-based compensation

��

4,536

��

3,979

12,250

11,497

Restructuring and reorganization charges

��

7,784

��

76

9,041

939

Adjusted EBITDA

$

37,410

$

38,277

$

111,787

$

113,671

��

Quarter�Ended
September�30,

Nine�Months�Ended
September�30,

��

2014

2013

2014

2013

Cash flows from operating activities

��

$

19,637

$

25,236

$

35,906

$

86,582

Income tax provision

��

4,831

1,331

20,480

6,767

Changes in operating assets and liabilities and deferred taxes

��

3,606

9,848

39,358

14,597

Interest expense (6)

��

2,582

2,615

7,900

8,724

Interest and investment income and other, net

��

(275

)

(44

)

(436

)

(1,467

)

Restructuring and reorganization charges

��

7,784

76

9,041

57

Other

��

(755

)

(785

)

(462

)

(1,589

)

Adjusted EBITDA

��

$

37,410

$

38,277

$

111,787

$

113,671


CSG Systems International, Inc.

November 4, 2014

Page 16

(5)

Amortization on the statement of cash flows is made up of the following items for the indicated periods (in thousands):

��

Quarter Ended
September�30,

��

Nine Months Ended
September�30,

��

2014

��

2013

��

2014

��

2013

Amortization of acquired intangible assets

��

$

3,790

��

$

4,757

��

$

11,784

��

$

14,670

Amortization of other intangible assets

��

3,916

��

4,303

��

11,668

��

11,917

Amortization of deferred financing costs

��

577

��

596

��

1,755

��

1,826

Total amortization

��

$

8,283

��

$

9,656

��

$

25,207

��

$

28,413

(6)

Interest expense includes amortization of deferred financing costs as provided in Note 5 above.

Non-GAAP Free Cash Flow:

CSGs calculation of non-GAAP free cash flow and the reconciliation of CSGs non-GAAP free cash flow measure to cash flows from operating activities are provided below for the indicated periods (in thousands):

��

Quarter Ended
September�30,

Nine Months Ended
September�30,

��

2014

2013

2014

2013

Cash flows from operating activities

��

$

19,637

$

25,236

$

35,906

$

86,582

Purchases of property and equipment

��

(10,210

)

(7,861

)

(21,406

)

(18,986

)

Non-GAAP free cash flow

��

$

9,427

$

17,375

$

14,500

$

67,596

Non-GAAP Financial Measures  2014 Financial Guidance

Non-GAAP Operating Income Margin:

The reconciliation of GAAP operating income margin to non-GAAP operating income margin, as included in CSGs 2014 full year financial guidance, is as follows:

��

2014
Guidance

GAAP operating income margin

��

11.0

%

Restructuring and reorganization charges (7)

��

1.0

%

Stock-based compensation (8)

��

2.5

%

Amortization of acquired intangible assets (9)

��

2.0

%

Non-GAAP operating income margin (approximately 16.5%)

��

16.5

%

(7)

This represents the pretax impact of restructuring and reorganization charges of an estimated $9 million, primarily related to CSGs reorganization of its Content Direct management program and incentives in the third quarter of 2014 to align its investment across CSGs offerings, on CSGs operating income margin as a percentage of the midpoint of 2014 revenue guidance.

(8)

This represents the pretax impact of stock-based compensation expense of an estimated $18 million on CSGs operating income margin as a percentage of the midpoint of 2014 revenue guidance.

(9)

This represents the pretax impact of amortization of acquired intangible assets expense of an estimated $15 million on CSGs operating income margin as a percentage of the midpoint of 2014 revenue guidance.



CSG Systems International, Inc.

November 4, 2014

Page 17

Non-GAAP EPS:

The reconciliation of GAAP EPS to non-GAAP EPS as included in CSGs 2014 full year financial guidance is as follows (in thousands, except per share amounts):

��

2014 Guidance Range

��

Low Range

��

High Range

��

Pretax
Amount�(10)

��

EPS�(12)

��

Pretax
Amount�(10)

��

EPS�(12)

GAAP income before income taxes

��

$

64,000

��

$

1.02

��

$

70,000

��

$

1.12

Restructuring and reorganization charges

��

9,000

��

��

9,000

��

Stock-based compensation

��

18,000

��

��

18,000

��

Amortization of acquired intangible assets

��

15,000

��

��

15,000

��

Amortization of OID

��

6,000

��

��

6,000

��

Non-GAAP income before income taxes (11)

��

$

112,000

��

$

2.05

��

$

118,000

��

$

2.17

(10)

These items (on a pretax basis) are calculated in accordance with GAAP, and will be reflected as part of the results of operations in CSGs Unaudited Condensed Consolidated Statements of Income.

(11)

Non-GAAP EPS is calculated by taking the non-GAAP income before income taxes and deducting from this amount non-GAAP income taxes calculated by using the non-GAAP effective income tax rate for the period, and then dividing the result of this calculation by the outstanding diluted shares for the period.

(12)

For 2014, the estimated effective income tax rate for non-GAAP purposes is expected to be approximately 38%, an increase from the prior guidance of 36%-37%, and which assumes Congress will approve the 2014 R&D income tax credit legislation prior to the end of 2014. The weighted-average diluted shares outstanding are expected to be 33.8 million.

Non-GAAP Adjusted EBITDA:

CSGs calculation of non-GAAP adjusted EBITDA and the reconciliation of CSGs non-GAAP adjusted EBITDA measure to net income and cash flows from operations are provided below for CSGs 2014 full year financial guidance at the mid-point (in thousands, except percentages):

��

2014

GAAP operating income

��

$

83,000

Restructuring and reorganization charges

��

9,000

Depreciation

��

15,000

Amortization of acquired intangible assets

��

15,000

Amortization of other intangible assets

��

15,000

Stock-based compensation

��

18,000

Non-GAAP Adjusted EBITDA

��

$

155,000

Non-GAAP Adjusted EBITDA as a percentage of revenues

��

20

%


CSG Systems International, Inc.

November 4, 2014

Page 18

��

2014

Net income

��

$

36,000

Interest expense

��

10,000

Amortization of OID

��

6,000

Income tax provision

��

31,000

Depreciation

��

15,000

Amortization of acquired of intangible assets

��

15,000

Amortization of other intangible assets

��

15,000

Stock-based compensation

��

18,000

Restructuring and reorganization charges

��

9,000

Non-GAAP Adjusted EBITDA

��

$

155,000

��

2014

Cash flows from operating activities (midpoint of guidance)

��

$

83,000

Income tax provision

��

31,000

Changes in operating assets and liabilities and deferred taxes

��

24,000

Interest expense

��

10,000

Restructuring and reorganization charges

��

9,000

Other

(2,000

)

Non-GAAP Adjusted EBITDA

��

$

155,000

Non-GAAP Free Cash Flow:

CSGs calculation of non-GAAP free cash flow and the reconciliation of CSGs non-GAAP free cash flow measure to cash flows from operating activities is provided below for the indicated period (in thousands):

��

2014

Cash flows from operating activities (midpoint of guidance)

��

$

83,000

Purchases of property and equipment

��

(30,000

)

Non-GAAP free cash flow

��

$

53,000



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