Samsung investigates reports of heat problems with replacement Note 7 phones
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A Samsung Electronics' Galaxy Note 7 is seen at company's headquarters in Seoul, South Korea, October 5, 2016. Picture taken on October 5, 2016. REUTERS/Kim Hong-Ji
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SEOUL (Reuters) - Samsung Electronics Co Ltd <005930.KS> said on Monday it is investigating reports of heat damage issues on new Galaxy Note 7 devices after U.S. carrier AT&T Inc (NYSE: T) said it would stop exchanging the device to customers.
"If we determine a product safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation," Samsung told Reuters in a statement.
A Southwest Airline plane was evacuated last week after a Note 7 phone began smoking inside the plane. The family that owned the device said the phone was a replacement device that Samsung has said uses safe batteries.
(Reporting by Se Young Lee; Editing by Stephen Coates)
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