Samsung investigates reports of heat problems with replacement Note 7 phones

October 9, 2016 8:03 PM EDT

A Samsung Electronics' Galaxy Note 7 is seen at company's headquarters in Seoul, South Korea, October 5, 2016. Picture taken on October 5, 2016. REUTERS/Kim Hong-Ji

Get access to the best calls on Wall Street with's Ratings Insider Elite. Get your Free Trial here.

SEOUL (Reuters) - Samsung Electronics Co Ltd <005930.KS> said on Monday it is investigating reports of heat damage issues on new Galaxy Note 7 devices after U.S. carrier AT&T Inc (NYSE: T) said it would stop exchanging the device to customers.

"If we determine a product safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation," Samsung told Reuters in a statement.

A Southwest Airline plane was evacuated last week after a Note 7 phone began smoking inside the plane. The family that owned the device said the phone was a replacement device that Samsung has said uses safe batteries.

(Reporting by Se Young Lee; Editing by Stephen Coates)

Serious News for Serious Traders! Try Premium Free!

You May Also Be Interested In

Related Categories


Add Your Comment