Talaris and The Emmerich Group, Inc. Team Together to Make Extraordinary Customer Engagement a Reality
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BOSTON, Nov. 2 /PRNewswire/ -- Talaris, a leading provider of teller cash automation equipment to financial institutions and retailers worldwide, today announced it has established a relationship with The Emmerich Group, Inc., which helps companies improve culture and business performance.
Talaris has earned a reputation as the world's expert in cash handling. The Emmerich Group founder, Roxanne Emmerich, is widely recognized as the most in-demand transformation agent in today's business world and is the author of Thank God It's Monday!, a New York Times best-selling book. Together, the companies will synergize to help banks and credit unions realize new levels of success in their branch networks by focusing on providing personnel with actionable tools to improve their interaction with customers.
As part of their relationship, Talaris and The Emmerich Group will partner on a presentation at Bank Administration Institute's (BAI) Retail Delivery Conference; the workshop is designed to help financial institutions improve performance and create a customer-centered culture. The pre-conference presentation held on Nov. 2 at 1 p.m., "Secrets of Top 5 Percent Performers: Improving Branch Performance and Customer Satisfaction by Integrating Technology with Service Excellence," will be led by Roxanne Emmerich and John W. Smith, senior vice president of strategic development at Talaris.
"In addition to equipping financial institutions with physical resources needed to improve business performance, Talaris is also committed to ensuring branch automation solutions are used properly - a key factor in achieving utmost efficiency and improving profitability, revenue growth and client satisfaction," said Chris Reagan, president of Talaris North America. "We understand that the success of our solutions is closely tied to employee engagement with customers, so our collaborative presentation with the world's leading corporate-change consultant, The Emmerich Group, is designed to help banks and credit unions maximize the effectiveness of our solutions."
Specifically, Talaris and The Emmerich Group will examine successful retail banking strategies that maximize the benefits of a fully engaged and integrated workforce, providing tangible action items that yield immediate results. They will also discuss how to leverage technology in the branch so the focus is shifted away from the banking transaction and back to the customer's needs and goals.
"A classic mistake financial institutions make is investing extensively in technology and then neglecting to empower their personnel to leverage the investments effectively," said Roxanne Emmerich, CEO and founder of The Emmerich Group, Inc. "Talaris' branch automation solutions combined with our proven strategies to maximize results are sure to help banks and credit unions of all sizes understand how to best integrate their assets so they may dramatically improve their businesses."
Visit Talaris at BAI Retail Delivery Conference at the Boston Convention and Exhibition Center at Booth #487.
About Talaris
Talaris, formerly known as De La Rue Cash Systems, was formed in September 2008 as a result of a management-led buyout supported by The Carlyle Group, one of the world's largest private equity firms. Talaris offers global expertise specializing in cash handling technology to manage cash as it moves through the commercial cash cycle. Talaris solutions incorporate: Consulting and Project Management, Cash Dispensing and Recycling, Cash and Coin Handling, Self-Service Solutions, Integrated Technology (OEM), Connectivity and Optimization Software and Full Support Services.
Talaris is a global business comprised of 2,000 personnel including over 1,000 service and support staff operating from more than 30 offices globally. An additional network of 130 business partners increases the coverage to 60 countries.
About The Emmerich Group
The Emmerich Group is the leading performance and culture transformation consulting firm in the banking industry. They help organizations that want to grow low-cost deposits, increase net interest margins, stop order taking, increase household penetration, and shift the culture from one of excuses, blame, and gossip to one of accountability and sustainable results regardless of outside circumstances. Founded in 1988, they have worked with most of the top five percent performing banks in the country as well as having taken many troubled banks to the top 25 percent of performers. Clients often refer to their results as being "a miracle" due to the rapid shift in performance.
Roxanne Emmerich, President and CEO, is the New York Times, Wall Street Journal and Business Week bestselling author of Thank God It's Monday!, based on her process that turns around the culture of an organization in one day, as well as Profit-Growth Banking, and Profit-Rich Sales and is inducted to the Speaker Hall of Fame.
Media Contact
Erin Serkaian
312-819-5719
erin@reputationpartners.com
SOURCE Talaris
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