Customer Experience Excellence is Driven from Within

DENVER, Oct. 8, 2015 /PRNewswire/ -- Most business leaders have a vision for how to improve the customer experience, and a plan for how to get there. They've even taken the time to outline all the tools that they think they'll need to make the vision a reality – from new technologies and analytics to systems and operations.

Unless the entire organization is aligned around the same vision, bringing it to life will be almost impossible. This month, TeleTech's redesigned eNewsletter, Dialogue, takes a close look at the tools and strategies business leaders need to transform their organizations into brands that win the hearts of customers – across every channel, every time.   

The October issue includes:

• A free, downloadable chapter from TeleTech Consulting's new book, "Drivers."
• An app that unveils tips and coaching questions that will help business leaders transform their organizations.
• Advice on what organizations can do to meet any gaps in the mobile customer experience.
• A guide for how to handle rising customer expectations and position an organization for success.
• A look at how business leaders can create an environment where customer loyalty can easily grow.
• A story about how Vodafone revolutionized its retail service, resulting in a 22 percent increase in NPS.

The Dialogue eNewsletter is published 12 times a year and has been designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Click here to subscribe.

ABOUT TELETECHTeleTech (NASDAQ: TTEC) is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. Using customer-centric strategy, technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. Servicing over 80 countries, TeleTech's 40,000 employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TeleTech is bringing humanity to the customer experience, visit TeleTech.com.

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SOURCE TeleTech Holdings, Inc.