Convergys is Again a Leader in Gartner’s Magic Quadrant for Customer Contact BPO

Completeness of Vision and Ability to Execute Position Convergys in the Leaders Quadrant for Fifth Year

CINCINNATI--(BUSINESS WIRE)-- Convergys Corporation (NYSE: CVG), a global leader in customer management, is positioned for the fifth consecutive year in the Leaders Quadrant in the annual Gartner Magic Quadrant for Customer Management Contact Center BPO.

“We are incredibly proud of our designation in the Leaders Quadrant,” said Convergys President and Chief Executive Officer Andrea Ayers. “It is our mission to set the standard in our industry through unparalleled care for our clients, customers, and people. We are committed to the continual enhancement of our global platform, analytics engine, and digital offerings in order to deliver an outstanding customer experience. I would like to thank our talented, dedicated team of 125,000 across the globe, as well as what we consider to be the best clients and partners in the industry.”

For the purpose of its Market Quadrant research, Gartner assesses service providers with comprehensive Customer Management contact center Business Process Outsourcing (BPO) services. Gartner places firms in four quadrants, evaluating them on their ability to execute and each provider’s completeness of vision. The highest evaluation for both execution and vision places a firm in the Leaders Quadrant.

About Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Supporting Resources

Gartner, Inc., “Magic Quadrant for Customer Management Contact Center BPO,” by TJ Singh, Misako Sawai, and Brian Manusama, January 28, 2016.

About Convergys

Convergys delivers consistent, quality customer experiences in 47 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world. Visit convergys.com to learn more about us. Follow us on Twitter and Facebook. (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

View source version on businesswire.com: http://www.businesswire.com/news/home/20160219005482/en/

Convergys Corporation
Krista M Boyle
Corporate Communications/Media Relations
+1-513-723-2061
[email protected]

Source: Convergys Corporation

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