Best's Review Webinar Examines Approaches Available to Carriers to Address Customer Engagement

OLDWICK, N.J.--(BUSINESS WIRE)-- Do insurance carriers typically address the systems and processes that are necessary to improve customer engagement when replacing their core systems? What are the important considerations for improving customer engagement? In a one-hour Best's Review webinar on Thursday, April 30 at 2:00 p.m. (EDT), a panel will explore innovative approaches available to carriers to address the “customer as a strategic business imperative.”

Register for the complimentary webinar at http://www.bestreview.com/webinars/engagement15. Viewers may also follow @AMBestCo on Twitter for live tweets from the webinar using #CustStrategy. Following the webinar, the video will be available for playback and a transcript will be posted when available; all materials are available only to registrants.

Key topics include:

• Making policyholder communications more personalized, accessible and easy to understand;
• Optimizing information for a multi-dimensional view of each policyholder to deliver exceptional customer engagement;
• Delivering data and insight that are relevant and in context to every business process dealing with the customer; and,
• Delivering the “next best engagement” at every touch point and interaction, in real time.

See fresh ideas for enhancing your processing environment with the latest innovations for better customer acquisition, retention and profitability.

Panelists for this webinar include:

• Richard Ward, director, strategic consulting, Pitney Bowes; and,
• Ramadurai Seshadri, analytics practice head, digital & omnichannel, capital markets – insurance, products and solutions group, Wipro.

The event is sponsored by Pitney Bowes. Visit them at http://www.pitneybowes.com/us/industries/insurance.html.

Attendees can submit questions in advance during registration, or email questions to [email protected] during the live event. Coverage of the webinar will be featured in an upcoming issue of Best’s Review. For more information about the webinar, please call (908) 439-2200, ext. 5561, or email [email protected].

Best’s Review, A.M. Best’s award-winning monthly publication (www.bestreview.com), covers the global insurance industry. For information about advertising in Best’s Review or webinar sponsorship opportunities, call (908) 439-2200 ext. 5399, or email [email protected].

A.M. Best Company is the world's oldest and most authoritative insurance rating and information source. For more information, visit www.ambest.com.

Copyright © 2015 by A.M. Best Company, Inc. ALL RIGHTS RESERVED.

A.M. Best
Lee McDonald, 908-439-2200, ext. 5561
Group Vice President, Publication and News Services
[email protected]

Source: A.M. Best

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