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Balfour Beatty Communities Receives Customer Service Excellence Honors from Navy Housing Residents

August 26, 2016 12:31 PM EDT

MALVERN, Pa.--(BUSINESS WIRE)-- Balfour Beatty Communities has been recognized for customer service excellence across its Navy Southeast housing portfolio, earning both Platinum A List Awards and A List Awards from CEL & Associates, Inc. as a result of a comprehensive satisfaction survey recently conducted with residents living in Navy Southeast family housing communities managed by Balfour Beatty Communities.

“Everyone on our team knows that 100% resident satisfaction is our goal,” said Balfour Beatty Communities senior vice president Anne-Marie Niklaus. “These families sacrifice a great deal in support of our country. We, in turn, want to do everything we can to not only provide them with a safe, comfortable place to live, but to afford them services and amenities that help them feel completely at home and cared for.”

As part of the survey, residents graded the company on all aspects of living in Navy housing, from leasing and operations to housing unit features, appearance and condition, as well as the quality of maintenance services, resolution response time, resident communications, and other important service criteria.

The 31 awards were earned at Balfour Beatty Communities-managed properties at NWS Charleston (SC), NAS JRB Fort Worth (TX), NCBC Gulfport (MS), NAS Jacksonville (FL), NAS Key West (FL), NSB Kings Bay (GA), NAVSTA Mayport (FL), NSA Panama City (FL), NAS Pensacola (FL), and NAS Whiting Field (FL).

The A List Awards for Customer Service were developed by CEL & Associates, Inc. to recognize companies whose management performance and commitment to the highest level and quality of customer service are considered to be the best in the industry. CEL is the largest independent surveyor of customer opinions in the real estate industry and conducts more than 2,500,000 customer surveys annually to establish service and performance benchmarks used throughout the U.S.

About Balfour Beatty Communities

Balfour Beatty Communities, LLC is a diversified real estate services company delivering development, design, financing, construction, renovation, property and facilities management services in the multifamily, student and military housing sectors. A leader in the industry, Balfour Beatty Communities has more than 50,000 residential units and $6 billion in real estate assets under management and has developed or renovated more than 29,000 units with a total value of close to $4 billion. Headquartered outside Philadelphia, PA, Balfour Beatty Communities has more than 1,200 employees and is a subsidiary of Balfour Beatty Investments, Inc.

Balfour Beatty Investments is part of Balfour Beatty plc, a global leader in construction services, support services, and infrastructure investment.

Balfour Beatty Communities
Maureen Omrod
Corporate Communications Director
610-355-8136
[email protected]

Source: Balfour Beatty Communities



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