Diebold's Deposit Automation Technology Provides Enhanced Functionality, Improved Efficiencies for Kern Schools Federal Credit Union

June 23, 2008 10:41 AM EDT

NORTH CANTON, Ohio, June 23 /PRNewswire-FirstCall/ -- Through the integration of 46 full-service imaging-enabled automated teller machines (ATMs), Diebold, Incorporated (NYSE: DBD) recently assisted Kern Schools Federal Credit Union, a full-service financial institution located in Kern County, Calif., in boosting member satisfaction and enhancing the credit union's self-service network.

Managing 13 full-service branches and one express branch serving 177,000 members, Kern Schools Federal Credit Union worked with Diebold to deploy the imaging ATMs with deposit automation features to all of its branches. The new ATMs offer improved convenience and service for its members, increase cost savings for the branches and manage off-site transactions through a more efficient channel.

Since implementing the full-service ATMs across its self-service network, the financial institution's members have expressed greater satisfaction with their banking experiences. Members pointed to customer-pleasing features such as reduced transaction times because deposit envelopes have been eliminated and immediate credit to accounts, making cash more readily accessible.

"The strategic roll-out of Diebold's advanced-function ATMs delivered immediate benefits," said Vincent Rojas, Jr., president and chief executive officer of Kern Schools Federal Credit Union. "Since incorporating this advanced functionality into our self-service channel, we've experienced a decrease in fraudulent deposits, reduced service costs and increased staff efficiencies and, most importantly, we've received positive reactions from our members. Our members specifically use the new machines because they know the bulk note acceptors allow for immediate credit-on-cash deposits. This has proven beneficial to everyone."

The upgrades to the new ATMs have led to improved staff and branch efficiencies, including reduced operational expenses by eliminating deposit envelopes and enabling employees to assume other responsibilities, and improved overall branch efficiencies by providing members with immediate transactions and faster cash return. Cost reduction also occurred with the reduced need for secure transportation services. Previously, the majority of Kern Schools Federal Credit Union's ATMs needed daily servicing, while the newly implemented machines require service only once a week.

To aid in the launch of the new ATMs, Kern Schools Federal Credit Union made use of brochures, videos and posters to educate its members on the new products and features. Staff members demonstrated how to use the advanced-function ATMs and answered questions members had about the new technologies. The financial institution also utilized blue surrounds to promote the ATMs, clearly indicating which machines offered the new deposit automation features.

In addition to relying on Diebold for implementation of the new ATMs, Kern Schools Federal Credit Union is using Opteva(R) 500 cash dispensers to sell theme park tickets to members in its branches. The incorporation of this feature minimizes the amount of time tellers in the main branch spend selling tickets and tracking sales, reducing the time spent waiting in line for customers. The main branch houses two ATMs, each dispensing adult and child tickets for different parks.

"We've worked with Diebold for more than 25 years, and we are now strictly a Diebold shop," said Cecelia Arnold, electronic services manager, Kern Schools Federal Credit Union. "We've been impressed with the number of technicians the company makes available to serve this area, its quick response to our needs and its dedication to continuous technology improvements and offerings. Our partnership with Diebold has allowed us to provide our members with the latest technology, which in turn has helped us compete with national brands."

About Kern Schools Federal Credit Union

Kern Schools Federal Credit Union, headquartered in Bakersfield, California, operates 13 full service branches and one express branch. With nearly 170,000 members and more than $1.6 billion in assets, Kerns Schools Federal Credit Union is the largest member-owned financial institution in Kern County, as well as in the top 10 percent of the largest credit unions in the United States.

About Diebold

Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 17,000 associates with representation in nearly 90 countries worldwide and is headquartered in Canton, Ohio, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol 'DBD.' For more information, visit the company's Web site at http://www.diebold.com .

SOURCE Diebold, Incorporated

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