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Capital One (COF) Gets Most Complaints, According to New CFPB Data; Shares Slump

June 21, 2012 11:59 AM EDT Send to a Friend
Capital One (NYSE: COF) always asks the question "What's in your wallet?" during its long-running ad campaign. Maybe investors should do the same...with their portfolios.

According to new data from the U.S. Consumer Financial Protection Bureau, Capital One garnered 20 percent of card complaints. Note: the data only goes back to June 1st.

Reuters retrieved data from July 21, 2011 through May 15 of this year, showing, of 13,502 complaints registered over the period, 2,713 were against Capital One. The number is 300 more than second-place winner, Citigroup (NYSE: C).

Notably, Capital One boasts 6 percent of the U.S. credit-card market while Citi has 9.5 percent.

Coming in last (but really, first) was U.S. Bank (NYSE: USB), with 2.1 percent of the total.

Investors are indeed speaking with their wallets Thursday, sending Capital One shares down 1.6 percent.




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