Time Warner Cable (TWC) Misses Q1 EPS by 23c

Time Warner Cable (NYSE: TWC) reported Q1 EPS of $1.65, $0.23 worse than the analyst estimate of $1.88. Revenue for the quarter came in at $5.78 billion versus the consensus estimate of $5.83 billion.

Operational Highlights

• Record first-quarter residential subscriber performance:
  • Residential video net additions of 30,000 – first positive quarterly net additions since the first quarter of 2009
  • Residential high-speed data net additions of 315,000 – best quarter since the first quarter of 2007
  • Residential voice net additions of 320,000 – best quarter ever
  • Residential triple play net additions of 298,000 – best quarter ever
  • Residential customer relationship net additions of 205,000 – best quarter ever
• First-quarter capital expenditures of $1.1 billion reflect the Company’s continued accelerated investment in “TWC Maxx,” improved customer experience and network expansion.
  • TWC Maxx, including “all digital” conversion and Internet speeds of up to 300 Mbps, was completed in Austin, Texas in mid-April and is well underway in Kansas City, Dallas and San Antonio. In addition, TWC Maxx is on track to be deployed in Charlotte, Hawaii, Raleigh and San Diego in 2015.
  • TWC continued to upgrade customer premise equipment to improve its customers’ experience. In the first quarter, TWC deployed nearly 2.4 million new set-top boxes, digital adapters and advanced modems in customers’ homes.
  • During the first quarter, TWC further grew its serviceable Business Services opportunity by adding nearly 12,000 commercial buildings to its network.
• Investments in network reliability and customer care contributed to meaningful year-over-year operational improvements in the first quarter.
  • 650,000 fewer repair calls to TWC call centers year over year.
  • Care center service levels improved 23%.
  • 15% reduction in repair-related truck rolls per customer relationship.
  • 97% on-time percentage for customer appointments within the Company’s industry-leading one-hour appointment window.
  • First-visit problem resolution improved by 13%.

For earnings history and earnings-related data on Time Warner Cable (TWC) click here.

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