Samsung Halts Sale, Production of Galaxy Note 7
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Samsung is telling customers with an original Galaxy Note 7 or replacement Galaxy Note 7 they should power down and take advantage of the remedies available, including a refund at their place of purchase. The company will also stop sales of the phone and halt production.
We are working with the U.S. Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with the CPSC, carriers and our retail partners to take all necessary steps to resolve the situation. Consumers with an original Galaxy Note7 or replacement Galaxy Note7 should power down and take advantage of the remedies available, including a refund at their place of purchase.
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