Delta Air Lines (DAL) Says Private Jets Segment Engaged to Help Delayed Customers

August 10, 2016 12:39 PM EDT

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Delta Air Lines (NYSE: DAL) offered the following update on its Blog today:

More than 40 customers on Tuesday received an update from Delta that they would be flying the last leg of their journey on a private jet.

Delta, in partnership with its wholly owned subsidiary, Delta Private Jets, quickly initiated a program to schedule seven flights on Tuesday evening from Atlanta to New York-JFK, Washington-Dulles, Los Angeles, Houston-Hobby, Miami, Chicago-O’Hare and Dallas-Fort Worth. Jets from throughout the DPJ fleet were made available for the flights, from large aircraft to light jets.

Delta reached out to customers in various situations, including its most frequent fliers, corporate travelers and customers flying for leisure.

The effort was just one of multiple initiatives Delta teams have been working on around the clock to take care of customers as the airline works to resume normal operations.

“When you have a disruption of your entire fleet for one day, you have a lot of people who are out of place,” a customer noted. “The fact that Delta is putting private jets in the mix to try to get as many customers as they can to where they are going is very impressive.”

As part of the experience, Delta provided Porsches to transfer customers from the concourses at Hartsfield-Jackson Atlanta International Airport to the Delta Private Jets aircraft through its pioneering partnership with the automotive manufacturer.

“This was an all-hands-on-deck effort by the Delta Private Jets and Delta teams, including Reservations, Airport Customer Service and Global Sales, working closely together to quickly set our plan into action,” said David Sneed, Executive Vice President and Chief Operating Officer – Delta Private Jets. “Taking care of our customers and employees is always our top priority in all decisions we make. We are thrilled that Delta customers had an opportunity to enjoy the Delta Private Jets experience.”

Ground transportation and the delivery of checked luggage was also arranged for customers upon landing at their destination to ensure customers had the support they needed to reach their final destination.

“It has been a privilege and honor for all Delta Private Jets and Delta colleagues to assist our customers during the disruption to their travel plans,” said Matthew Kahn, Director of the Operations and Client Center – Delta Private Jets. “This is a wonderful example of our partnership and shared goals of providing unique and innovative travel solutions for customers.”



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