Convergys' Dynamic Decisioning Solution (CVG) Signs One-Year Agreement with Brasil Telecom S.A. (BTM)
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Convergys Corporation (NYSE: CVG) announced that Brasil Telecom S.A. (NYSE: BTM), one of the largest telecommunications companies in South America, has signed a one-year agreement for Convergys' Dynamic Decisioning Solution.
Brasil Telecom was seeking a solution that could drive revenue growth through customized customer offerings made in real-time by its contact center agents for its wireless customer base. Brasil Telecom selected and piloted Convergys Dynamic Decisioning and within four weeks, witnessed a dramatic 50 percent increase in cross-sell and up-sell acceptance rates from its customers. With a fully deployed Dynamic Decisioning implementation, Brasil Telecom will be able to proactively push timely offerings to contact center agents while the agents are on the phone with customers, thus eliminating trial and error work on behalf of the contact center agents and lowering associated contact center costs.
Convergys Dynamic Decisioning is a key component of Convergys' Multichannel Automation Solutions portfolio. It identifies the specific customer's needs, makes real-time decisions, and provides actionable multi-channel responses focused on increasing revenue, decreasing costs, and reducing churn.
Convergys Corporation (Convergys) is a global player in relationship management. The Company provides its clients with solutions to support their customers (Customer Solutions) and employees (human resource (HR) Solutions). [SM]
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