Anthem (ANTM) Announces Receipt of High CMS Medicare Star Quality Ratings

October 13, 2016 6:43 AM EDT

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Anthem Inc. (NYSE: ANTM) has earned high Medicare Star Quality Ratings from the Centers for Medicare & Medicaid Services (CMS) for its Medicare Advantage (MA) plans for 2017. In the most recent ratings released by CMS, nearly 51 percent of Anthem Medicare Advantage members will be enrolled in plans that achieved four stars or higher (with five stars being the highest ranking) as compared with approximately 22 percent of members enrolled in plans that achieved four stars or higher in 2016.

“Anthem has a long-standing history of serving Medicare beneficiaries and, as a result, we understand the high expectations that Medicare Advantage customers have in terms of quality and service,” said Joseph R. Swedish, Chairman, President and CEO, Anthem. “Our company has made it one of our highest priorities to continuously improve the quality of the Medicare Advantage plans we offer through advances such as an expanded service area and product portfolio. This not only means that our current members are receiving better service, but that our company is positioned for significant growth in this business segment in the future. We are pleased that CMS has recognized our efforts in their 2017 Medicare Star Quality Ratings. As we move forward, we will continue to focus on enhancing the quality of our programs for our current members and those we hope to serve in the future.”

Over the last few years, Anthem has invested considerably in its Medicare programs, broadening its product portfolio, expanding its services area, increasing its local health plan staffing and deepening its level of provider and member engagement. As a result of all of these efforts, Anthem is anticipating much more meaningful growth in 2017 than in many years. These improved Star ratings reflect our continued investment in strengthening Anthem’s Medicare program.

CMS’ Medicare Star Rating system ranks the performance and quality of Medicare Advantage and Medicare prescription drug plans to help beneficiaries and their families compare plans. Star Ratings are calculated each year using a scale of one to five stars (with five being the best), and may change from year to year, depending on how the plan performs.

Medicare Advantage plans are rated on their ability to help members stay healthy, assist members in managing chronic (long-term) conditions, ensuring positive member experiences with their health plan, achieving member satisfaction, and providing effective customer service. Medicare Advantage and Medicare Prescription Drug plans are also rated on how well they perform on drug plan customer service, member complaints, member experience with drug plan and drug safety. Annual Star Ratings are posed on

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