Canaccord Genuity Morning Coffee on Guggenheim Airline ETF (FAA): Thank You for Flying with Us and Our "D-" Average

June 20, 2012 10:17 AM EDT
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Canaccord Genuity Morning Coffee on Guggenheim Airline ETF (NYSE: FAA): Thank you for flying with us and our "D-" average.

According to the American Customer Satisfaction Index survey, passenger satisfaction at U.S. airlines rose 3.1% this year, hitting the highest level in a decade. On a 100-point scale, U.S. airlines scored a 67, their best mark since 2003. Jet Blue (Nasdaq: JBLU) led the way with a score of 81, while Southwest (NYSE: LUV) finished second at 77. Delta (NYSE: DAL) improved to 65 from 56 in 2011, US Airways (NYSE: LCC) rose to 65 from 61, AMR’s American Airlines rose to 64 from 63 and United Continental Holdings (NYSE: UAL) rose one point to 62. While scores improved at almost all of the airlines, the industry continues to generate low scores compared to other industries. Of the 47 industries polled, airlines finished in the bottom three, along with subscription TV and newspapers. The poll comes shortly after J.D. Power and Associates showed that traditional airlines had lower customer satisfaction scores than last year while low-cost airlines are improving. Both the ACSI and J.D. Power surveys showed lower satisfactions cores from passengers who were travelling with checked baggage.

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